Hafizah Rasol
Customer Service
KLANG,SELANGOR
Summary
Proven track record in enhancing customer satisfaction and streamlining payment management at G Guard Sen Bhd. Skilled in relationship building and proficient in Microsoft Excel, demonstrated through effective problem-solving and after-sales support. Achieved significant improvements in service delivery by leveraging teamwork and advanced troubleshooting techniques.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
G Guard Sen Bhd
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Prepare monthly report and update booking for customer.
- Provide after sales services regarding customers feedback.
- Prepare invoices and update daily sales.
Concierge
Pavilion Kuala Lumpur
07.2013 - 08.2020
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
Diploma In Land Surveying - Land Surveyor
Politeknik Ungku Omar
Ipoh, Perak. 06.2012
Skills
Payment management
Timeline
Customer Service Executive
G Guard Sen Bhd
05.2021 - Current
Concierge
Pavilion Kuala Lumpur
07.2013 - 08.2020
Diploma In Land Surveying - Land Surveyor
Politeknik Ungku Omar
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