Summary
Overview
Work History
Skills
Leadership Experience
Languages
Custom Section
Timeline
Generic
Hafiza Hafiz

Hafiza Hafiz

Kuala Lumpur

Summary

Qualified sales professional with proven track record of driving business growth through developing and implementing successful sales strategies. Strong communication and negotiation skills and talent for identifying and pursuing new business opportunities.

Overview

2026
2026
years of professional experience
2
2
Languages

Work History

Team Leader, Sales Operations

TDCX Malaysia
09.2024 - Current
  • Managing AUNZ, SEA (TH, VN, ID, MY, SG, PH), India, Korea, China, Taiwan
    - Google Cloud B2B Sales (Corporate)
    - Coach, train, develop and assist in career development at the individual and team level.
    - Ongoing monitoring of individual and team productivity metrics.
    - Lead the team to target achievement on a daily, weekly, monthly and quarterly basis.
    - Lead performance reviews and provide insights into performance output.
    - Develop and monitor performance plans, including action plans based on daily, weekly and monthly reviews on all performance metrics.
    - Assist with hiring and workforce planning
    - Identify opportunities for improvement of processes, workflows and systems.
    - Work to build a team environment with strong morale, positive energy, consultative and goal-oriented culture.
    - Oversight management of agent’s behavior and adherence to client’s requirements including but not limited to agent’s onsite workplace behavior, appropriate system access, and enforcing client’s confidentiality.
    - Track, measure and report metrics as per agreement with the client.
    - Provide forecasts and assistance in target setting.Mentored junior team members, fostering a positive work environment that encouraged professional growth.

Sales Account Manager

Google Street View
12.2021 - 08.2024
  • Do basic research on the prospect’s contact details and business nature before doing the calls
  • Generating leads or appointments for the Sales Team
  • Forwarding the appointments generated to Sales Team for further action
  • Collect more information from the prospect during the call, and submit it in the CRM
  • Recording the outcome of calls on the CRM
  • Following up on the previous meeting attended for potential sales
  • Present sales pitches, product reports and other valuable data to potential prospects to promote products Study different organizational needs and provide suggestions for ways to optimize business growth.
  • Researched prospective clients to develop and execute cold call lists.
  • Supported accounts receivable team by contacting client with unpaid invoices as agreed in client payment terms.
  • Surpassed sales and customer service targets, consistently exceeding established KPIs.
  • Provided finance department with prompt and accurate information about sales to help with accurate forecasting and invoicing.
  • Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.
  • Established close professional relationships with sales teams in other regions to support and facilitate inbound and outbound cross-border sales opportunities.
  • Maintained relationships with customers by providing ongoing support, information and guidance.
  • Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.

INSIDE SALES MANAGER

Telcowin Sdn Bhd
01.2021 - 01.2021
  • Generate new qualified leads for our Sales Team across the industries focused by Telcowin Work with Account Director and form the lead generation framework Qualify any inbound leads that comes through email, call in to the office, social sites and from Salesforce business development rep and partner.

TELE - BUSINESS DEVELOPMENT MANAGER

ONE Experts Sdn Bhd
01.2016 - 01.2020
  • Drive sales growth and yield company sales revenue by closing deal with clients through; Expand lead generation through business-to-business selling to identify potential business prospects and assist sales professionals in acquiring sales Build relationships with existing customers, investors and partners through reliable communication, consistent follow up, providing solutions and frequent updates on products in order to maintain acquired sales Research target demographics, economic trends, customer needs and interests and other data that can be used in creating strategies for business development Collaborate with professionals from other departments to produce strategies, identify product improvements or modifications in order to acquire sales Present sales pitches, product reports and other valuable data to potential prospects to promote products Study different organizational needs and provide suggestions for ways to optimize business growth through products in hand

ASSISTANT EVENT MANAGER

Mega Events Sdn Bhd
  • Yield company sales revenue by consulting and closing deal with clients
  • Overseeing and managing event success planning and execution of the event to meet client’s needs and expectations
  • Play a role in managing the suppliers and vendors to deliver good end products to clients
  • Assist in review of sales performance and planning of company’s sales target.

SENIOR SALES & MARKETING EXECUTIVE

AGSSG Links Sdn. Bhd. KL
  • Focus on selling account membership for golf course
  • Develops relationship and maintain good reputation with customer to ensure repeat sales
  • Perform 4Ps analysis (Product, Price, Promotion and Place) for product development.

Skills

Pipeline development

Leadership Experience

I am a self-starter and love to tackle projects from scratch. However, I am also a perfectionist, which can disrupt my work-life balance. Therefore, I create a schedule for myself with enough time for the project and communicate this to manage expectations. I am very organized and can manage my time well. However, if things change or issues arise, I am always prepared to do so.

Languages

5,C1

Custom Section

  • Petronas ICT Berhad, RM 114.1 mil
  • Petronas Lubricant Berhad, RM 16.7 mil
  • MISC Berhad, RM 14.5 mil
  • Prince Court Medical Center Sdn Bhd, RM 5.1 mil
  • AirAsia Berhad, RM 3.9 mil

Timeline

Team Leader, Sales Operations

TDCX Malaysia
09.2024 - Current

Sales Account Manager

Google Street View
12.2021 - 08.2024

INSIDE SALES MANAGER

Telcowin Sdn Bhd
01.2021 - 01.2021

TELE - BUSINESS DEVELOPMENT MANAGER

ONE Experts Sdn Bhd
01.2016 - 01.2020

ASSISTANT EVENT MANAGER

Mega Events Sdn Bhd

SENIOR SALES & MARKETING EXECUTIVE

AGSSG Links Sdn. Bhd. KL

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