Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Hi, I’m

Mohd Hafiz Bin Harun

Semenyih
Mohd Hafiz Bin Harun

Summary

Proven Client Success Manager with a track record of enhancing customer satisfaction and stakeholder relationships, notably at Ninjavan Logistic. Expert in growth strategies and client engagement, adept at resolving high-stress situations with professionalism. Achieved significant improvements in client retention and service efficiency through strategic support and effective communication.

Overview

10
years of professional experience

Work History

Ninjavan Logistic

Client Success Manager
07.2018 - 05.2024

Job overview

  • Analyzed client data reports to ascertain renewal risk while assessing account trends.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Tailored customer relationships by determining expected needs and finding correct solutions.
  • Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.

Dominos Pizza

Customer Service
04.2016 - 03.2017

Job overview

  • Maintained detailed records of client interactions, ensuring accurate order taking from the customer.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.
  • Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.

RHB Bank (M) Berhad

Customer Service Representative
10.2014 - 09.2015

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Universiti Selangor (Unisel)
Shah Alam, Selangor, Malaysia

Diploma from Mass Communication
04.2001

University Overview

Skills

Stakeholder relationships

Software

Microsoft Words, Power point, Excel

Languages

English
Advanced
C1
Malay
Proficient
C2

Timeline

Client Success Manager
Ninjavan Logistic
07.2018 - 05.2024
Customer Service
Dominos Pizza
04.2016 - 03.2017
Customer Service Representative
RHB Bank (M) Berhad
10.2014 - 09.2015
Universiti Selangor (Unisel)
Diploma from Mass Communication
04.2001

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Mohd Hafiz Bin Harun