Haffizah Sidi
Patient Service Associate
727 Yishun Street 71, #12-85, Singapore 760727
Summary
Graduated as Bachelor Biomedical Science in City University in Malaysia. Work as customer service since was young with service the food to customer. And care customer feeling after serving the food. As I know, service is not only for F&B. It also can be in health care service helping or assists the patients with care.
Professional healthcare service provider with experience in patient support and administrative functions. Skilled in managing patient interactions, scheduling, and medical records with strong focus on accuracy and efficiency. Known for effective team collaboration, adaptability to changing needs, and consistently achieving results. Possesses excellent communication, problem-solving, and organizational skills, ensuring high-quality patient care and satisfaction.
Overview
5
5
years of professional experience
Work History
Patient Service Associate
Orchard Surgery Center
04.2025 - Current
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Organized patient records and database to facilitate information storage and retrieval.
Patient Service Associate
Healthway Screening
07.2024 - 04.2025
- Providing positive and supportive experience for health screening patients.
- My role involves providing coordinating screening stations based on customers' packages, assisting patients in registration, checking in and enquiries and concerns online and in person.
- Scheduled and coordinated patients' follow -up appointments for clinical review.
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
Management Associate (F&B)
BreadTalk, Singapore
03.2024 - Current
- Complete all assigned and assists with the day-to-day operation food/drink stalls.
- Assists the manager to ensure smooth operations and financial aspects of the stall.
- Supervising store operations, cash control, shift management.
- Keeping regular contacts with customers to obtain feedback on service, good quality and staff friendly.
- Traveling to different outlets and participating in daily operation as required.
Clinic Admin
Anna Hoo Clinic Bangsar
08.2023 - 12.2023
- Preparing, organizing, and storing information in paper and digital form.
- Dealing with queries on the phone and by email.
- Greeting visitors at reception and help registered patients.
- Organize and schedule patients’ appointments.
- Create and update records and databases with personnel, financial, and other data.
- Assist colleagues whenever necessary.
Customer Service Executive
StarHub
10.2022 - 08.2023
- Identify and assess customer’s need to achieve satisfaction.
- Resolve customer concerns and answer customer questions best ability.
- Maintain a positive attitude and calmly respond to customer’s complaints.
- Handle complain, provide appropriate solutions and alternatives with the limits, and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies
- Suggest a solution when a product malfunctions.
Laboratory
JSS Medical Lab, Shah Alam
05.2021 - 10.2022
- To organize work by matching order with specimens labeling and sorting specimens.
- Maintains quality results by running standards and controls, checking equipment function through routine equipment maintenance before work can commence.
- Performs a variety of clinical laboratory test in the areas of ABO Blood groups, Urinalysis, Urine drug screening, HBsAg ELISA, HIV ELISA, Malaria ELISA, Syphilis and PCR COVID-19.
- Guides internship students to follow the procedures set by the company.
- Attends to telephone enquiries about test results and other general lab issues.
- Accurately record data, write reports and upload results.
- Maintains and order stock of materials.
- Identify abnormal or unexpected results and report back and follow up with staffs.
- Performs quality control on test results, ensuring validity and accuracy.
- Make sure the environment clean and safe by wearing Personal Protective Equipment (PPE).
Education
Bachelor in Biomedical Science (Hons) -
City University
Petaling Jaya12.2020
Diploma in Medical Laboratory - undefined
City University
Petaling Jaya03.2018
SMK Munshi Ibrahim Labis - undefined
S.J.K Labis
Labis12.2009
Skills
Communication in Chinese, Malay & English
Microsoft in Word, Excel & PPT
Strategic Planning
Understand Medical Procedure
Practiced sterilization techniques
Active listening skill
Customer service expert
Problem Solving
Teamwork
Service coordination
Caring and empathetic
Problem-solving
Self motivation
Document filing
Data collection
Timeline
Patient Service Associate
Orchard Surgery Center
04.2025 - Current
Patient Service Associate
Healthway Screening
07.2024 - 04.2025
Management Associate (F&B)
BreadTalk, Singapore
03.2024 - Current
Clinic Admin
Anna Hoo Clinic Bangsar
08.2023 - 12.2023
Customer Service Executive
StarHub
10.2022 - 08.2023
Laboratory
JSS Medical Lab, Shah Alam
05.2021 - 10.2022
Diploma in Medical Laboratory - undefined
City University
SMK Munshi Ibrahim Labis - undefined
S.J.K Labis
Bachelor in Biomedical Science (Hons) -
City University