Overview
Work History
Skills
Timeline
Generic

HAE SOUNG OH

18, Jalan P. Ramlee, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.,14

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

TDCX
03.2023 - Current
  • Increase customer satisfaction by resolving issues quickly and professionally with soft skills.
  • Reduced response time to customer inquiries by streamlining communication processes.

B2B Sales Representative

Hanvit Multisystem (LG Electronics)
03.2021 - 01.2023
  • Increased sales with execution of full sales cycle processing
    from initial lead processing through conversion and closing
    Managed insurers and financial firms, generating $200,000 ~
    $430,000 for each business case.
  • Met with customers to discuss and ascertain needs, tailor
    solutions and close deals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Customer Service Agent

Ubase ZARA
05.2020 - 03.2021
  • Answered over 40~60 calls & messages per shift to meet
    fast-paced call center demands
    Documented and detailed calls and complaints using call
    center's CRM database.
  • Answered customer telephone calls promptly to avoid on-hold
    wait times.
  • Generated customer service reports to track customer
    satisfaction.

Lounge Attendant

ICB (Alipay Korea)
01.2019 - 04.2020
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maintained lounge cleanliness and sanitation through correct
    procedures and scheduled cleaning of surfaces and equipment.
  • Managed 150~200 customer per day, provide promotional
    information about Alipay or Lotte Duty-Free to customers.

Cosmetic Salesman

Innisfree
07.2015 - 12.2018
  • Enhanced customer satisfaction with personalized beauty consultations and makeovers.
  • Quickly identify customer needs and deliver optimized services.
  • Sales increased by around 10% on attracting overseas customers
  • Continuous product study to provide professional services to
    customers

Skills

  • Report Generation
  • Complaint resolution
  • Good Telephone Etiquette
  • Problem-Solving Skills
  • Excellent written and oral communication
  • Product Knowledge
  • Process Optimization

Timeline

Customer Service Specialist

TDCX
03.2023 - Current

B2B Sales Representative

Hanvit Multisystem (LG Electronics)
03.2021 - 01.2023

Customer Service Agent

Ubase ZARA
05.2020 - 03.2021

Lounge Attendant

ICB (Alipay Korea)
01.2019 - 04.2020

Cosmetic Salesman

Innisfree
07.2015 - 12.2018

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HAE SOUNG OH