Accomplished assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
years of professional experience
3
years of post-secondary education
1
Certification
Work History
Jd Sports Fashion Sdn Bhd
Petaling Jaya, Selangor
Assistant Store Manager
01.2023 - Current
Job overview
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Focus on quality of customer service provided by staff to ensure good customer satisfaction shopping with the business.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Interacted well with customers to build connections and nurture relationships.
Jd Sports Fashion Sdn Bhd
Petaling Jaya, Selangor
Floor Manager
08.2020 - 12.2022
Job overview
Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
Managed daily store operations for smooth functioning and achieving sales targets.
Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Jd Sports Fashion Sdn Bhd
Petaling Jaya, Selangor
Supervisor
12.2018 - 07.2020
Job overview
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Led major initiatives within the department that drove innovation or addressed critical business challenges.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Educated staff on organizational mission and goals to help employees achieve success.
Jd Sports Fashion Sdn Bhd
Petaling Jaya, Selangor
Senior Sales Associate
04.2017 - 11.2018
Job overview
Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
Expanded the company''s customer base by actively seeking out new business opportunities and partnerships.
Collaborated with cross-functional teams to streamline sales processes, resulting in improved workflow efficiency.
Implemented effective marketing strategies for increased product exposure and customer engagement.
Neonshine Sdn Bhd
Kuala Lumpur, Wilayah Persekutuan
Supervisor
12.2015 - 04.2017
Job overview
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Maintained compliance with company policies, objectives, and communication goals.
Education
Sri KDU
Kota Damansara
SPM - Sijil Penilaian Menengah
01.2007 - 12.2007
Sunway University College
Subang Jaya
Bachelor Of Applied Science In Accountancy from Accountant
06.2012 - 12.2012
University Overview
Completed professional development in subject.
Thesis Research under Oxford Brookes University parallel with Acca Professional programme.
Sunway University College
SubangbJaya
Diploma Of Certified Accountant Technician from Accountancy
01.2008 - 12.2009
University Overview
Basic understanding of accountancy programme.
Skills
Operations Oversight
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Accomplishments
Achieved better stock/staff management by completing organised planning and analytical research with accuracy and efficiency.
Documented and resolved theft/customer complaints which led to safety of stock inventory and maintain customer satisfaction towards brand for present and the future.
Used Microsoft Excel to develop inventory tracking spreadsheets and monthly target setting to help focus on store goals/directions as well as keep track of fast/slow moving inventory.
Supervised team of 30-40 staff members to achieved directed goals and monthly target.
Software
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Certification
First Aider
Interests
Running, travelling and listening to music
Timeline
First Aider
05-2023
Assistant Store Manager
Jd Sports Fashion Sdn Bhd
01.2023 - Current
Floor Manager
Jd Sports Fashion Sdn Bhd
08.2020 - 12.2022
Supervisor
Jd Sports Fashion Sdn Bhd
12.2018 - 07.2020
Senior Sales Associate
Jd Sports Fashion Sdn Bhd
04.2017 - 11.2018
Supervisor
Neonshine Sdn Bhd
12.2015 - 04.2017
Sunway University College
Bachelor Of Applied Science In Accountancy from Accountant
06.2012 - 12.2012
Sunway University College
Diploma Of Certified Accountant Technician from Accountancy
01.2008 - 12.2009
Sri KDU
SPM - Sijil Penilaian Menengah
01.2007 - 12.2007
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