HABIBAH FITRI BINTI ISKANDARIZIL
Supervisor (PIC)
Kuala Lumpur,14
Summary
Dynamic supervisor with proven expertise in operations management at Watson's Personal Care Stores. Skilled in process improvement and staff management, I enhanced customer satisfaction through effective problem-solving and strategic planning. Committed to continuous improvement, I successfully implemented training programs that boosted team performance and fostered a collaborative work environment.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Supervisor
Watson's Personal Care Stores SDN BHD
06.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Retail Assistant
Mimie Moms Bakery
06.2020 - 04.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Clerk and Sales Online Team
Fayyadhbook
01.2020 - 04.2020
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Trainee Ambassador
Dyana Boutique
11.2019 - 12.2019
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
Sales Associate
MPH Bookstore
05.2018 - 10.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
DIPLOMA IN RETAIL MANAGEMENT
POLITEKNIK NILAI
NEGERI SEMBULAN 08.2020 - 08.2020
Skills
Staff management
Operations management
Process improvement
Strategic planning
Inventory control
Customer service
Continuous improvement
Task prioritization
Excellent communication
Timeline
Supervisor
Watson's Personal Care Stores SDN BHD
06.2021 - Current
DIPLOMA IN RETAIL MANAGEMENT
POLITEKNIK NILAI
08.2020 - 08.2020
Retail Assistant
Mimie Moms Bakery
06.2020 - 04.2021
Clerk and Sales Online Team
Fayyadhbook
01.2020 - 04.2020
Trainee Ambassador
Dyana Boutique
11.2019 - 12.2019
Sales Associate
MPH Bookstore
05.2018 - 10.2019
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