Gwendlyn Tan
Executive
Klang,10
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Marketing Surveyor (E-commerce)
Look 4 Me Online
Puchong Batu Dua Belas, Selangor
09.2023 - Current
- Increased brand awareness by executing targeted marketing campaigns and conducting thorough market research.
- Streamlined survey distribution processes, maximizing efficiency and reducing operational costs.
- Boosted sales performance by identifying key demographics and optimizing marketing strategies accordingly.
- Developed comprehensive reports for clients, showcasing insightful findings from marketing research studies.
- Evaluated campaign effectiveness through post-launch analyses, making recommendations for future improvements based on results.
Chef
Dmeal Healthilicious
Klang, Selangor
02.2018 - 10.2022
- Basically is a own home based kitchen concept self employed.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Placed orders to restock items before supplies ran out.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
Manager
Exquisite Auto Haus Sdn Bhd
Port Klang, Selangor
02.2012 - 03.2016
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Handle Customer Complains, solve the issue's with Technician.
- Worked closely with service department to ensure client satisfaction with our service provided and make sure explain to customer on the damage of the vehicle.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Executive Assistant
Marco Tech Marketing Sdn Bhd
Port Klang, Selangor
06.2007 - 01.2011
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Customer Service Export
Boustead Shipping Agencies Sdn Bhd
Klang, Selangor
03.2005 - 04.2007
- Collaborated with team members to improve overall quality of customer interactions.
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Identified areas for improvement within department procedures, implementing changes that resulted in more efficient operations.
- Enquiry rates from shipper and file rates to customer and handle LCL enquiry.
- Prepare BL and deal with forwarder.
- Major Support Business Development Manager on daily reports.
Education
High School Diploma -
SMK Convent Klang
Klang, Selangor, Malaysia 01.1998 - 12.2003
Timeline
Marketing Surveyor (E-commerce)
Look 4 Me Online
09.2023 - Current
Chef
Dmeal Healthilicious
02.2018 - 10.2022
Manager
Exquisite Auto Haus Sdn Bhd
02.2012 - 03.2016
Executive Assistant
Marco Tech Marketing Sdn Bhd
06.2007 - 01.2011
Customer Service Export
Boustead Shipping Agencies Sdn Bhd
03.2005 - 04.2007
High School Diploma -
SMK Convent Klang
01.1998 - 12.2003
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