Gursimran Kaur
Senior Officer Customer Service
Kuala Lumpur
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
4
4
Languages
Work History
Senior Executive Officer
UOB BANK
01.2025 - Current
- Facilitated employee training programs designed to enhance skill sets and boost overall productivity levels.
- Established performance metrics to monitor progress toward organizational goals and objectives.
- Assessed organizational structure periodically for potential improvements, leading to increased operational efficiency.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
Aisling Sdn Bhd - FOR UOB BANK
11.2024 - 01.2025
- To support incoming inquiries and calls from Customers and Clients in relation to vehicles insurance claims and repairs
- Handle filing system and record of the files
- Provide update and response to customer based on information available in the case database
- Monitor and respond to customer emails
Assistance Admin
SSU KELAB AMAN
01.2022 - 12.2023
Admin
Poliklinik Gomez
09.2021 - 12.2021
Customer Service Representative
Aegis Symphon House
05.2019 - 09.2020
Customer Service
P1 International
03.2017 - 01.2018
Education
SPM - Arts
Sekolah kebangsaan Jalan Air Panas / Smk (p) air panas
Foundation in Business - undefined
Tunku Abdul Rahman University College
09.2020 - 01.2022
Skills
- Internet research
- Microsoft Word
- Microsoft Excel
Customer service
Active listening
Problem-solving
Product knowledge
Call management
Adaptability and flexibility
Extra-Curricular Activities
Played Netball For PULAPOL Played Badminton for PULAPOL Plays Badminton for Kepong Metro Badminton Club
Personal Information
- Date of Birth: 04/01/99
- Gender: Female
- Nationality: Malaysian
Timeline
Senior Executive Officer
UOB BANK
01.2025 - Current
Customer Service Agent
Aisling Sdn Bhd - FOR UOB BANK
11.2024 - 01.2025
Assistance Admin
SSU KELAB AMAN
01.2022 - 12.2023
Admin
Poliklinik Gomez
09.2021 - 12.2021
Foundation in Business - undefined
Tunku Abdul Rahman University College
09.2020 - 01.2022
Customer Service Representative
Aegis Symphon House
05.2019 - 09.2020
Customer Service
P1 International
03.2017 - 01.2018
SPM - Arts
Sekolah kebangsaan Jalan Air Panas / Smk (p) air panas
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