Gunasundery Glory

• Make Appointment with Customer: Identify the customer and preferred dates/times. Send remainder WhatsApp messages one day before. Contact the customer via phone or email to confirm the appointment. Record the appointment details in your scheduling system.
• Doing Follow-Up Calls After 3 Days: Set reminders for follow-up calls three days post-interaction. Prepare a brief script to review previous discussions and check on customer satisfaction. Make the call and document the outcome for future reference.
• Arranging Schedule for Part Replacement: Confirm availability of required parts and technician. Coordinate with the customer to find a suitable time for the replacement. Update any scheduling software with the specifics of the appointment.
• Arranging Meeting Every Week: Determine the purpose of the weekly meeting and necessary participants. Propose a recurring time that suits everyone's availability. Send out calendar invites and agendas ahead of time.
• Doing CSI (Customer Service Index) Calls: Develop a set of questions or a survey to gauge customer satisfaction. Schedule calls or send out surveys to gather CSI data regularly. Analyze the feedback to improve service delivery.
• Received Complaints and Doing Report: Document all complaints received in detail. Investigate the issues raised and gather relevant information. Prepare a report summarizing findings, actions taken, and any systemic issues identified.

Prepare reports, presentations, and correspondence, ensuring accurate record-keeping and documentation procedures.

Provide clerical support to managers and employees, assisting with various administrative tasks as needed.

Organize company events, meetings, and travel arrangements for staff and executives.

Manage business accounts with Autocount software handled end-to-end processes including invoice and delivery order preparation, account closing, system keying, and purchasing. Created quotations and purchase orders. Coordinated meetings with suppliers to discuss latest product updates and sourcing strategics's

• Recruitment and onboarding of new employees.
• Maintaining employee records and ensuring data accuracy.
• Tracking and managing employee records, including benets, attendance, and performance evaluations.
• Coordinating and scheduling interviews for potential candidates.
• Handling all aspects of recruiting and onboarding new employees.
• Serving as a point of contact for employees regarding HRrelated inquiries.
• Managing and maintaining employee les and databases.
• Organizing and facilitating employee training and development programs.
• Handling employee relations issues and resolving conic's as needed.
• Assisting with planning and executing employee events and activities.