GUNASEGAR JOGAMOORTHE
1062 3/10 SURIAMAN 3 BANDAR SRI SENDAYAN 71950 SEREMBAN NEGERI SEMBILAN
Summary
Experienced professional focused on meeting or exceeding objectives seeking Senior Business Analyst position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Senior Executive - Business Analyst
Merchantrade Asia
03.2021 - Current
- Primary Responsibilities
- Work closely with business stake holders to translate business requirements into Functional
- Specification document, which includes use cases, business rules, swim-lane diagrams,
- UI/UX specification, data specification and etc
- Analyze enhancements raised by business users and perform system impact analysis, detailing the business functional requirement and proposed solutions needed by business team
- Perform a liaison role between the stakeholders and development teams
- Work with the business stake holders to capture business requirements and finalize application and systems solution designs
- Work with the development teams to help ensure delivery of products that meet the agreed features and delivery schedule
- Assist in UAT & Testing cycle
- Other responsibilities may include create training materials and conduct training to business users
- Participate in solution requirement discussion and capture/validate business requirement in functional designs document
- Validate test results, prepare test reports and track bug fixes
- Prepare MoM for project meetings relating to progress update / requirements gathering / design review session, testing and other relevant sessions
- Act as Single Point of Contact (SPOC) on solution designs or defects qualification discussion with client
- Prepare and compile necessary documentation for deployment approval ie UAT Sign Off, Go
- Live Sign off, Release Notes, Deployment Checklist etc
- Provide post production support relating to system functions, queries and new request
- Update support / enhancement tickets in Issue/CR tracking tool ie
- Redmine / JIRA
- Perform and support other related duties under IT Department operations
- 3of 5
- Undertake any other related assignments or duties as assigned by superior from time to time.
IT Executive Officer
Bank Islam Malaysia Berhad
11.2011 - 03.2021
- Ensure Data Center operation success through network, server, and infrastructure monitoring and troubleshooting Serve as first point of contact for USERS needing assistance or turning up new services
- Act as first line of defense for data center crisis including natural disasters, fires and power failures
- Trained new Data Center Technicians on Bank Islam standards and procedures Execute test using test script according to UAT plans
- Review, manage and raise defects identified during UAT
- Experience or knowledge in test planning, test cases, scripts, scenarios creation and execution Provided support for over 150 servers
- Provided excellent customer service and problem-solving skills to USERS
- Accurately processed tickets and communicated through proprietary support ticketing system
- Ensure Data Centre server up-time through various tasks and checks, using KVM remote Performed Daily system backups in an AS/400, SKLM, DPM, TSM, SAP and SQL environment
- Performed daily operations and instructions contained in the run book and run logs
- Completed designated tasks at their scheduled times
- Ensure Data Center operation success through network, server, and infrastructure monitoring and troubleshooting Serve as first point of contact for USERS needing assistance or turning up new services
- Act as first line of defense for data center crisis including natural disasters, fires and power failures
- Accurately processed tickets and communicated through proprietary support ticketing system
- Performed daily operations and instructions contained in the run book and run logs
- Completed designated tasks at their scheduled times
- Followed established procedures to ensure that backups and restores were completed in a timely and efficient manner
- Corrected tape management problems
- Reported and escalated backup errors and problems to the appropriate support groups
- Ensured that off-site tape storage was maintained in the documented manner
- Rotated tapes per the designated storage sequence
- Received and dispatched tapes to the off-site vault storage supplier in a timely manner
- Provided problem determination support for the applications teams as they researched processing failures.
IT Computer Operator
Alliance Bank Malaysia Berhad, ABMB
02.2008 - 10.2011
- Changed and replaced backup tapes regularly and performed detailed server backups
- Generated reports covering details about data, system operation and error monitoring
- Analyzed system requirements for newly installed applications to support maximum compatibility with ongoing operations
- Retrieved information and performed data entry using appropriate computer programs
- Documented discrepancies, referring discovered issues to supervisor for remediation
- Verified integrity and consistency of duplication measures and storage protocols
- Applied data privacy and processing regulations to storage tasks
- Complied with data transmission laws and regulatory guidelines when sending and storing sensitive data
- Reacted calmly during times of highly stressed or emergency situations
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations
- Processed requests for service from internal and external customers
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions
- Supported time-sensitive project input milestones by keeping team on-task
- Input data sets into databases, verifying storage of processed information
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses
- Maintained spreadsheets of data across multiple systems
IT Support Specialist
Giant Super Store
puchong
04.2006 - 09.2008
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Bachelor of Computer Science -
Asia University (AEU)
Kuala Lumpur03.2012
High School Diploma -
Diploma in Computer Engineering
Federal Institute Technology02.2005
Skills
- Microsoft – Word, Excel, Power Point,
- Access, Outlook
- Excellent knowledge in adobe Photoshop, illustrator and other adobe software's
- Fast typer
- PowerShell Script
- Microsoft NAV
- AutoCAD designing
- Pro tools Mac and Intel based
- Adobe premier
- Most of the visual and audio editing software’s
- Dynamic team player, Quick learner, Sense of responsibility, Good communication skills, Creative
- Always stands out with various ideas, Fast and efficient in Meeting datelines
- Current Salary : Upon request
- Possess Own Transport : Yes, Car
- Availability : Immediately
- Scheduling and Coordinating
- Brand Visibility
- Intercompany Reconciliations
- Managing Operations and Efficiency
- Technical Proficiency
- Business Analysis
- Stakeholder Relations
- Data Extracting
Languages
English, Malay, Malay
Native language
English
Advanced
C1
Bahasa Melayu
Advanced
C1
Tamil
Advanced
C1
Timeline
Senior Executive - Business Analyst
Merchantrade Asia
03.2021 - Current
IT Executive Officer
Bank Islam Malaysia Berhad
11.2011 - 03.2021
IT Computer Operator
Alliance Bank Malaysia Berhad, ABMB
02.2008 - 10.2011
IT Support Specialist
Giant Super Store
04.2006 - 09.2008
Bachelor of Computer Science -
Asia University (AEU)
High School Diploma -
Diploma in Computer Engineering
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