Football and Hiking
GUNALAN A/L KALAICHELVAN
Sales Account Manager
Seremban 2
Summary
Business Development Manager identifying new opportunities through partner networks, prospect outreach, and market-led account planning. Shapes sales presentations, demos, and solution proposals that connect customer pain points to measurable business value. Strengthens pipeline quality by tracking prospects in CRM and refining sales strategy around target accounts.
Overview
3
3
Languages
18
18
years of professional experience
Work History
Senior Sales Account Manager
Agrius IT Malaysia
08.2024 - Current
- Developed strategic sales plans to enhance client acquisition and retention.
- Managed key accounts, fostering strong relationships with clients and stakeholders.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
- Led cross-functional teams to deliver comprehensive solutions tailored to client needs.
Senior Sales Specialist
Astiostech Sdn Bhd
12.2023 - 07.2024
- Specialize and responsible to develop and create business opportunities with direct strategic accounts management and by means of developing and leveraging on partners and your known contacts.
- Maintain existing clients as assigned by the company and develop new clients
- Responding to RFI's & RFP''s and RFQ on behalf of the company
- Preparation of presentations about the products or services with all their values for the usage of the sales department
- Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommend solutions that optimize value for both the customer and the company.
- Prepare proposals and quotations as requested by customers, partners, and the management
- To work closely with the engineer to ensure timely delivery of projects
- To contribute ideas to help the company to grow and achieve its objectives
- To represent Astiostech Sdn. Bhd. professionally in all manner of engagement with customers, prospective customers, and the public in general
- Other duties and assignments as assigned by management from time to time.
Business Developer Executive
InfinitiLab
10.2022 - 03.2023
- Generating new sales, close sales and manage sales pipeline from initial contact to end
- Develop and execute business plans and sales strategies to achieve revenue goals
- Responsible for all aspects of Pre-Qualification and sales support work including Request for Information (RFI), Request for Proposal (RFP), Request for Quotation (RFQ)
- Apply a positive customer service attitude in interactions with all customers and be able to establish a positive rapport
- To support marketing team in developing sales and marketing collateral, and other marketing activities, by providing constructive feedback
- Conduct market Research to analyze market and competitors and proposing strategies to position our brand
- Use database, CRM, or other software to track progress with new prospects and existing customers, preparing sales performance reports
- Demo's and submit quotes & proposals to potential Customers, proactively improve strategic initiatives spanning sales workflows, processes and pricing.
Outbound Sales Specialist
Soft Solvers Solutions Sdn Bhd
01.2021 - 09.2022
- Automate processes and retain the winning advantage in a competitive market
- To attend meetings & discussions, deliver presentations, conduct application
- Follow up with potential customers in a timely manner if necessary
- Apply a positive customer service attitude in interactions with all customers and be able to establish a positive rapport
- To support marketing team in developing sales and marketing collateral, and other marketing activities, by providing constructive feedback
- Conduct market Research to analyze market and competitors and proposing strategies to position our brand
- Use database, CRM, or other software to track progress with new prospects and existing customers
- Demo's and submit quotes & proposals to potential Customers
- To attend meetings and give inputs to Technical and Support teams
- Plan and Execute sales strategy to achieve the monthly, quarterly, and yearly targets.
Technical Support Analyst
CONCENTRIX MALAYSIA
07.2018 - 12.2020
- Responds to customer technical problems/issues related to hardware and networking
- Assists customers by diagnosing problems and providing resolutions for technical service
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service, calls/contacts
- Applies diagnostic techniques to identify problems, investigate causes and recommend solution to correct failures
- Documents problems in the support solution database for diagnostics and solutions implementation
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
- Knowledge in how to interact with a Microsoft windows operative systems and basic internal tools
- Monitors and tracks issues to ensure accurate resolution and through case management.
Service Desk Analyst
ATOS MALAYSIA (NOKIA CLIENT)
07.2014 - 07.2017
- Troubleshoots via the phone, email, chat and/or web hardware, software, and network operating problems and involves technical resources to ensure resolution
- Applies understanding and knowledge of information systems products and services to assist users
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Invoking major Incident Management Process when needed
- Ensuring and escalating if the inventory of components is incomplete and/or out of date
- Providing and managing onsite support (for incident resolution but also new installations and any other type of order).
Client Personal Assistance
IBM (Manpower)
03.2013 - 06.2014
- Arranging travel, visas and accommodation
- Screening phone calls, inquiries and requests, and handling them when appropriate
- Meeting and greeting visitors at all levels of seniority
- Organizing and maintaining diaries and making appointments
- Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
- Organizing and attending meetings and ensuring the manager is well prepared for meetings
- Liaising with clients, suppliers and other staff.
Access Management Analyst (Shift Lead)
HP (Hewlett Packard)
07.2010 - 01.2013
- To perform Pro Active Problem activities and to participate in Problem Reviews
- Resolve urgent issues related to the incomplete requests if required by operations
- Provide complete Root Cause Analysis (RCA) for issues related to Global Request Management
- Actively involved in enhancing the operations of Global Request Management.
General Support Executive
HSBC Electronics Data Processing (M) Sdn. Bhd.
08.2008 - 09.2010
- In-charge of daily capacity planning
- In-charge of team’s monthly performance, generating monthly MI (Management Information) Reports for center covering team’s errors, volumes, quality targets, and cost savings
- In-charge on leadership to team assigned, consistent with the Group policy and standards
- In-charge of staff’s equalization for internal departments ensuring the availability during business contingency and high volumes
- In-charge of brainstorming with business partners on plan capacity, based on projections and volume analysis for cost savings
- In-charge of having a tight control on Operational losses, potential fraud through strong internal audit and staff feedback mechanisms including escalations and process related resolutions.
- Line Leader
- Initially joined as a normal operator and was promoted to Line Leader, based on work performance
- Producing electrical products such as walk man, radio and many more things
- Managing production staff and processes, includes supervising, planning and directing production to produce quality products at the lowest cost per unit
- These professionals also train and motivate line employees to achieve production goals.
Education
Diploma - Multimedia Programming
COSMOPOINT JOHOR BAHRU
Johor BahruMalaysian Certificate of Education (SPM) - undefined
SMK PASIR GUDANG
Pasir GudangSkills
Access Microsoft Application
Active Directory
Service Now
Service Desk Plus
Remote Desktop Manager
Virtual Connect
Developer Desktop
DRA Workspace
MS Exchange
Win2k Admin
Scripting Online Document Management
Work Force organization
Microsoft Outlook
Microsoft Teams
CRM
SEO
Data Solutions
WebApp Development
MaaS and ETC
Interpersonal Skills
Lead Nurturing
Lead Generation
Search Engine Optimization (SEO)
Data Analysis
Business Development
CRM Databases
Quick to learn with an innate ability to interact with people of all levels and background
Quick learner, I am also capable of adapting to new environment
Able to take on any challenge that is put at me and will rise to meet the challenge by delivering a higher-than-expected result
Willingness to learn
Patience and preference
Optimistic
Fast Decision Making with proper outcome
Self-Motivated
My strength has always been in understanding customer’s pain points in their businesses and provide personalized, clear & measurable cost-effective solutions Always be making customer a “HERO” - Happy customers are people who value your brand beyond the initial purchase
Interests
Timeline
Senior Sales Account Manager
Agrius IT Malaysia
08.2024 - Current
Senior Sales Specialist
Astiostech Sdn Bhd
12.2023 - 07.2024
Business Developer Executive
InfinitiLab
10.2022 - 03.2023
Outbound Sales Specialist
Soft Solvers Solutions Sdn Bhd
01.2021 - 09.2022
Technical Support Analyst
CONCENTRIX MALAYSIA
07.2018 - 12.2020
Service Desk Analyst
ATOS MALAYSIA (NOKIA CLIENT)
07.2014 - 07.2017
Client Personal Assistance
IBM (Manpower)
03.2013 - 06.2014
Access Management Analyst (Shift Lead)
HP (Hewlett Packard)
07.2010 - 01.2013
General Support Executive
HSBC Electronics Data Processing (M) Sdn. Bhd.
08.2008 - 09.2010
Malaysian Certificate of Education (SPM) - undefined
SMK PASIR GUDANG
Diploma - Multimedia Programming
COSMOPOINT JOHOR BAHRU
AWARDS
Receive the top surveys award, Successfully presented around 10++ Demo's (Digitalization and SME Solutions), Project worked on details as per below:, Markaids Malaysia (Value RM 17k) – CRM Solutions, Innovatiq Technologies (SG) (Value 6500 SGD) CRM Solutions, AIC Exhibitions (Value RM 108k) CRM Solutions, UNITEN (Value RM 30k) Network Monitoring Solutions, ALCOM (Value RM 54k) IT Asset Management Solutions, Bintang Subsea (Value RM 17k) Hardware Netgate, Firewall product, Aunotech Sdn Bhd (Value RM 3821) Hardware Netgate, Firewall product, As an IT Sales Specialist, my responsibilities in the aforementioned project included engaging with clients, conducting product demonstrations, and establishing strong relationships to convert prospects into sales.