GUAN BAO YI GUAN
Penang
Summary
Motivated Waitperson with 9 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
17
17
years of post-secondary education
10
10
years of professional experience
Work History
Waitress
Goh Teo Kee restaurant
Sungai Nibong,Penang, Malaysia
12.2016 - Current
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers, answered initial questions and took drink orders.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Advised customers on possible wait times and kitchen delays to manage expectations.
Education
Professional Diploma in Culinary Arts - Culinary Arts
Open university
Penang,Malaysia 01.2010 - 10.2026
Skills
- Willingness to learn
- Calm under pressure
- Active listening
- Commitment to excellence
- Public speaking
- Analytical and critical thinking
- Customer focused
- Strategic planning
Timeline
Waitress
Goh Teo Kee restaurant
12.2016 - Current
Professional Diploma in Culinary Arts - Culinary Arts
Open university
01.2010 - 10.2026