Ding Guan Ann
Content Moderator
Kuala Lumpur
Summary
Subject Matter Expert on analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Content Moderator - SME
Concentrix
02.2023 - Current
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
- Coordinated with QA and training team to provide training to admins in order to maintain highest level of knowledge regarding policies, guidelines and workflow processes
- Cooperated with TLs regarding team management including monitoring admin performance level in accuracy and consistency of moderation
- Managed team member individual general matters, schedule and leave request in effective and efficient way
Content Moderator - Admin
Concentrix
04.2022 - 02.2023
- Maintained high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced data-driven decision-making through regular reporting of key moderation metrics to management.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
ASSISTANT WORKER
DTHING BIRD NEST
12.2020 - 04.2022
- Assisted in project completion by managing deadlines, monitoring progress, and providing timely feedback to company
- Coordinate with client regarding sales and quality requirement of product
- Coordinate with suppliers on matters of supply and cost
- Managing storage and record of bird nest stock
- Enhanced internal communication channels with regular status updates on ongoing projects or pertinent departmental announcements.
PERSONAL FINANCIAL CONSULTANT
OCBC BANK
10.2020 - 11.2020
- Signing on new clients and helping them through the onboarding process.
- Resolved client queries and complaints.
- Recommended and explained banking services and products to clients based on their needs.
INTERNSHIP
citizenM Hotel KL
01.2020 - 03.2020
- Worked as ambassador in different department (Front desk, Bar, Kitchen)
- Helped customers on checking-in and - out and resolved room issues and provided service throughout the stay
- Provided back-end service by preparing the food in catering service and worked at bar section area in providing varieties of drinks and food
Education
Bachelor Degree in Hospitality Management -
Berjaya University College
Kuala Lumpur 09.2017 - 05.2020
High School Graduate -
Chong Hwa Independent High School
Kuala Lumpur 01.2011 - 05.2016
Skills
Problem Solving
Creativity
Leadership
Social media knowledge
Content Management
Patience and Tolerance
Online research
Content Moderator
Ding Guan Ann, heaventan123@gmail.com, Kepong Baru, Kuala Lumpur, 52100
Timeline
Content Moderator - SME
Concentrix
02.2023 - Current
Content Moderator - Admin
Concentrix
04.2022 - 02.2023
ASSISTANT WORKER
DTHING BIRD NEST
12.2020 - 04.2022
PERSONAL FINANCIAL CONSULTANT
OCBC BANK
10.2020 - 11.2020
INTERNSHIP
citizenM Hotel KL
01.2020 - 03.2020
Bachelor Degree in Hospitality Management -
Berjaya University College
09.2017 - 05.2020
High School Graduate -
Chong Hwa Independent High School
01.2011 - 05.2016
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