G.Thahranie Gunasekharan
Content Moderator
Kuala Lumpur
Summary
Good listener and learner. I am able to motivate and direct my talents and skills to meet objectives and I am well organized with a clear and positive approach to problem solving.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Content Moderator
Tik Tok(Bytedance)
02.2021 - Current
- Regularly review and moderate user-generated content, including text, images, videos, and other forms of media
- Evaluate content for compliance with community guidelines, terms of service, and platform policies
- Enforce platform policies consistently and fairly
- Handle sensitive information with discretion and maintain confidentiality regarding internal processes.
Back End Support (Digital)
Grab
01.2019 - 01.2021
- Respond to customer emails promptly and professionally
- Provide accurate information and solutions to customer inquiries, concerns, and issues
- Investigate and analyze customer problems, seeking to understand the root causes.
KYC Analyst
Grab
04.2018 - 12.2018
- Conduct thorough KYC checks on new and existing customers to verify their identities and assess the associated risks
- Review customer-provided documentation and ensure compliance with regulatory requirements
- Analyze customer profiles and transactions to identify and assess potential risks and fraud.
Customer Service Executive
GRAB
12.2017 - 04.2018
- Respond promptly to customer inquiries via various channels, including phone, email, and live chat
- Provide information and assistance on wide range of Grab services, including ride-hailing, food delivery, and parcel delivery
- Investigate and resolve customer complaints, feedback, and issues in a timely and effective manner.
E-Commerce Executive
Astro Go Shop
08.2016 - 12.2016
- Respond promptly to customer inquiries via phone, email, or live chat
- Provide information about products, promotions, and order status
- Process customer orders accurately and efficiently through the Astro Go Shop system
- Address customer concerns, returns, and exchanges in a professional and customer-friendly manner.
Customer Service Executive
Scicom
11.2015 - 07.2016
- Ensure orders are prepared in a timely manner and meet quality standards
- Address customer concerns, complaints, or issues promptly and professionally
- Collaborate with team members to resolve problems and escalate issues when necessary
- Assist customers in placing orders, answering questions, and providing information about menu items.
Education
Multimedia And Design -
SAITO COLLEGE PETALING JAYA
01.2015 -
High School Diploma -
SMK BUD (4) BANDAR UATAMA
12.2011 -
Skills
References
Shivashangari (Team Leader), Bytedance
Timeline
Content Moderator
Tik Tok(Bytedance)
02.2021 - Current
Back End Support (Digital)
Grab
01.2019 - 01.2021
KYC Analyst
Grab
04.2018 - 12.2018
Customer Service Executive
GRAB
12.2017 - 04.2018
E-Commerce Executive
Astro Go Shop
08.2016 - 12.2016
Customer Service Executive
Scicom
11.2015 - 07.2016
Multimedia And Design -
SAITO COLLEGE PETALING JAYA
01.2015 -
High School Diploma -
SMK BUD (4) BANDAR UATAMA
12.2011 -
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