Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Grady Bong Jing Zhou

Grady Bong Jing Zhou

Kuching ,Malaysia

Summary

Motivated and adaptable professional with strong skills in communication, teamwork, and problem-solving. Experienced in managing tasks effectively while maintaining attention to detail. Eager to contribute to a dynamic organization by bringing creativity, responsibility, and a positive attitude to achieve both personal and team goals

Overview

1
1
year of post-secondary education
3
3
years of professional experience

Work history

Bar and Restaurant Supervisor

Enviar Tapas
Kuching , Malaysia
2022.01 - 2023.08
  • Handled cash transactions accurately, maintaining financial integrity of the establishment.
  • Improved customer satisfaction with efficient complaint resolution procedures.
  • Resolved customer issues promptly, enhancing overall dining experience.
  • Ensured smooth operations by effectively managing food and beverage inventory.
  • Handled complex situations under pressure while maintaining high levels of professionalism.

General Manager

The Bachelor
Kuching, Malaysia
09.2023 - 12.2024
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Established successful partnerships with other companies for mutual growth.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Built high-performing teams to achieve organisational objectives.

Executive sales representative

Grandee Marketing Sdn Bhd
Kuching , Malaysia
01.2025 - 07.2025
  • Resolved customer issues proactively, ensuring their continued business and positive brand perception.
  • Maintained detailed records of all client interactions to inform future strategy development.
  • Executed strategic sales plans for better market penetration.
  • Implemented innovative sales strategies, resulting in improved customer engagement.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Collaborated with the team to meet monthly sales targets.

Education

Diploma of Higher Education - Hotel Management

UCSI University Sarawak Campus
Kuching, Sarawak
05.2019 - 04.2020

Skills


  • Team working
  • Team communication
  • Adapt to different working conditions
  • Flexibility to adapt

Languages

English
Advanced (C1)
Chinese (Mandarin)
Proficient (C2)
Malay
Upper intermediate (B2)
Japanese
Beginner (A1)

Timeline

Executive sales representative

Grandee Marketing Sdn Bhd
01.2025 - 07.2025

General Manager

The Bachelor
09.2023 - 12.2024

Bar and Restaurant Supervisor

Enviar Tapas
2022.01 - 2023.08

Diploma of Higher Education - Hotel Management

UCSI University Sarawak Campus
05.2019 - 04.2020
Grady Bong Jing Zhou