GRACY DYMPHNA ROBERT
EB CUSTOMER MANAGEMENT
Penampang
Summary
Experience and self motivated person, bringing 15 years of working Experience in various field. Experience in both services, financial and customer management field. Goal oriented and dedicated to continuous improvement and driving positive business impact. Had successfully manage and handled any given project given by management at a given budget..
Overview
17
17
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
EB CUSTOMER MANAGEMENT
CELCOMDIGI BERHAD
12.2022 - Current
- Attend and manage customer management post issue (segment 20,30 & 40)
- Identify and troubleshooting Post Issue complaint from PIC, AM, CM(SMB Dealer) and escalate/update for resolution.
- Managing sim card for region
- Managing customer request and complain for Bizcare portal
- handling & support for any adhock task for Enterprise Corporate and Individual customer (segment 20,30 and 40)
Enterprise Business Support
Celcom Axiata Berhad
08.2008 - 11.2022
- Identify and troubleshooting Post Issue complaint from PIC, AM, CM(SMB Dealer) and escalate/update for resolution.
- Attend & involve for any Operation enhancement project:
- Pre/Post Support for Enterprise Sales Special Projects
- Ad-hoc operation task (whenever required)
- System development - STORM & Wolverine
- Training (Internal/External) - Managing sim card for region
- Led restructuring of organization internal processes, resulting in improved performance
Account Clerk
Wong Kwok Group
06.2007 - 07.2008
- Manage accounts and provide support for the accounting finance and sales departments
- Collecting information, faxing, scanning, making copies and data entry
- Maintaining a database, ensuring that records are complete and current.
- Recording information, processing, and filing forms.
- Preparing checks, deposits, budgets, and financial reports.
- Updating ledgers, researching, and resolving discrepancies.
- Abiding by all company procedures and accounting principles.
- Responding appropriately to a vendor, client, and internal requests.
- Ensuring Accounting Department runs smoothly and efficiently.
Education
Bachelor of Accountancy (Hons) - Accounting
UiTM
Kuching, Malaysia 04.2001 - 04.2004
Diploma in Accountancy - Accounting
UiTM
Kota Kinabalu, Sabah, Malaysia 04.1998 - 04.2000
Sijil Pelajaran Malaysia - SPM
SMK St Francis Convent
Kota Kinabalu, Sabah, Malaysia 04.2001 - 04.1997
Skills
Management Skills
Interpersonal Skills
leadership
Critical Thinking
Communication Skills
Teamwork
References
Rudy Hubert Gubud - Consumer Financial Executive (CIMB)
Davelynn Rampas - Penolong Pegawai Tadbir (Kementerian Pembangunan Luar Bandar)
Timeline
EB CUSTOMER MANAGEMENT
CELCOMDIGI BERHAD
12.2022 - Current
Enterprise Business Support
Celcom Axiata Berhad
08.2008 - 11.2022
Account Clerk
Wong Kwok Group
06.2007 - 07.2008
Bachelor of Accountancy (Hons) - Accounting
UiTM
04.2001 - 04.2004
Sijil Pelajaran Malaysia - SPM
SMK St Francis Convent
04.2001 - 04.1997
Diploma in Accountancy - Accounting
UiTM
04.1998 - 04.2000
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