Grace Isabelle Warsoo
Kuala Lumpur
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Innovative Kindergarten Teacher creates individualized lesson plans promoting intellectual, emotional, physical and social growth of students. Adapts instructional strategies to meet various learning needs and objectives. Student-centric instructor with unwavering commitment to optimizing success.
Overview
26
26
years of professional experience
Work History
Kindergarten Teacher
Tadika Pooi Leng (KLBC)
Kuala Lumpur
02.2025 - Current
- Developed engaging lesson plans tailored to diverse learning needs.
- Fostered a nurturing environment that encouraged curiosity and exploration.
- Implemented classroom management strategies to maintain a positive atmosphere.
- Collaborated with parents to discuss student progress and concerns.
- Organized educational activities that promoted social skills and teamwork.
- Assessed student performance through various evaluation methods regularly.
- Utilized interactive tools to enhance learning experiences in the classroom.
- Planned and implemented engaging lessons to meet the individual needs of each student.
- Created and maintained safe learning environment for students.
- Developed positive relationships with students, families, staff members, and outside agencies.
- Assessed each child's developmental needs on continuous basis.
- Implemented effective classroom management strategies such as setting limits while encouraging self-discipline.
- Facilitated parent and teacher conferences in order to discuss student progress.
- Attended professional development workshops in order to stay abreast of current trends in education.
- Established clear expectations for classroom behavior and routines.
- Monitored, documented, and reported students' progress and performance.
- Provided a safe learning environment where children could explore their creativity.
- Maintained accurate records of student attendance and grades as required by school policy.
- Integrated music, art, drama, literature, science, math into lesson plans for hands-on learning experiences.
- Encouraged students to think critically by posing questions and providing stimulating materials.
- Read stories to children and taught painting, drawing, and crafts.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
Kindergarten Teacher
D'Kids Desa Parkcity (KLBC)
Kuala Lumpur
08.2023 - 02.2025
- Developed engaging lesson plans tailored to diverse learning needs.
- Fostered a nurturing environment that encouraged curiosity and exploration.
- Implemented classroom management strategies to maintain a positive atmosphere.
- Collaborated with parents to discuss student progress and concerns.
- Assessed student performance through various evaluation methods regularly.
- Created and maintained safe learning environment for students.
- Assessed each child's developmental needs on continuous basis.
Front Office Reception Manager
Shangri-la Resort
Sentosa
07.2011 - 01.2013
- Established work procedures or schedules to organize daily work of administrative staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Pitched in to help with office tasks during busy periods and staff absences.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Front Office Duty Manager
Impiana KLCC
Kuala Lumpur
01.2009 - 08.2009
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of general manager.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Provided ongoing training to address staff needs.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
Front Office Supervisor - Duty Manager
Holiday Inn Atrium Singapore
02.2006 - 05.2008
- Conducted staff performance evaluations to monitor progress and individual skills.
- Created and optimized employee schedules for shift coverage.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Front Office Executive
Le Meridian Kuala Lumpur
Kuala Lumpur
09.2004 - 02.2006
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Monitored office inventory to maintain supply levels.
- Created and optimized employee schedules for shift coverage.
- Conducted transactions, conforming guest information and processing according to standard protocol.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Front Office Reception
The Legend Hotel & Apartment
Kuala Lumpur
02.2000 - 05.2004
- Greeted incoming guests and verified paperwork to manage smooth intake processes.
- Directed clients and guests to correct departments, rooms and staff members.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Kept office organized and well-stocked to maximize operational efficiency.
Education
Some College (No Degree) - Pre-U Computing in Business
Stamford College
Kuala Lumpur 04.1999
SIjil Pelajaran Menegah -
SMP Jalan Ipoh
Kuala Lumpur 12.1998
Skills
- Staff Management
- Inquiry Response
- Hospitality Service
- Training and Coaching
- Customer Relations
- Operations Management
- Customer Service
- Exceptional Customer Support
- Employee Supervision
- Relationship Building
- Listening Skills
- Fluent in Bahasa Melayu and English
- Problem solving
- Lesson planning
- Student assessment
- Classroom management
- Performance monitoring
- Critical thinking
- Motivational skills
- Curriculum development
- Parent communication
Languages
Malay
Proficient (C2)
C2
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Timeline
Kindergarten Teacher
Tadika Pooi Leng (KLBC)
02.2025 - Current
Kindergarten Teacher
D'Kids Desa Parkcity (KLBC)
08.2023 - 02.2025
Front Office Reception Manager
Shangri-la Resort
07.2011 - 01.2013
Front Office Duty Manager
Impiana KLCC
01.2009 - 08.2009
Front Office Supervisor - Duty Manager
Holiday Inn Atrium Singapore
02.2006 - 05.2008
Front Office Executive
Le Meridian Kuala Lumpur
09.2004 - 02.2006
Front Office Reception
The Legend Hotel & Apartment
02.2000 - 05.2004
Some College (No Degree) - Pre-U Computing in Business
Stamford College
SIjil Pelajaran Menegah -
SMP Jalan Ipoh