Grace Yeow
Freight Manager
Sungai Buloh, Selangor
Summary
Having 9 years experience in Supply Chain & Logistics, I demonstrates strong problem-solving abilities, task management, planning, communications, and teamwork skills. Consistently worked to manage the expectations, streamline processes, ensure smooth freight management operations.
Always brings positive attitude and commitment to continuous learning and growth with the team.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Freight Manager
Daifuku Oceania
04.2023 - Current
- Provide regular summaries of the status of freight versus project schedules.
- Analyze, planning and consolidation of shipments where applicable and implementing transportation schedules.
- Provide & update lead-times to stakeholders for various & multi delivery points.
- Implement process and procedures to increase Logistics efficiency.
- Liaising operationally with transport carriers & Freight forwarders on a regular basis
- Liaise with project management to ensure freight costs are communicated in relation to project budgets.
- Negotiate and maintain pricing including short/long term supply agreements with Logistics partners & packing materials supplier.
- Managing the Logistics team across the various regions ensuring all product is delivered in safe, efficient, timely manner and with trade compliances.
- Coordinating and reporting on regional and international freight costs are charged correctly via internal pricing policies.
- Maintain accurate Carrier/Freight Forwarder details on ERP System.
- Knowledge of FTA COO, COO, Incoterms, International Trade, LMW, HS Code, LC Shipments
Assistant Freight Manager
Daifuku Oceania
05.2022 - 04.2023
- Assisted in planning and scheduling shipments, ensuring timely deliveries and customer satisfaction.
- Reduced costs associated with damaged goods by implementing thorough quality control checks during receiving processes.
- Identified opportunities for process improvement by analyzing data on freight performance metrics.
- Improved operational efficiency by streamlining freight processes and reducing turnaround times.
- Maintain accurate Carrier/Freight Forwarder details on ERP System, MYOB and public folder.
- Procurement of packing materials
- Knowledge of FTA COO, COO, Incoterms, International Trade, LMW, HS Code, LC Shipments
- Reason for leaving : Promotions
Logistics Officer
Daifuku Oceania
11.2016 - 05.2022
- Liaise and communicate with internal stakeholders for shipment planning / arrangement to ensure shipments are on schedule as per project require date
- Daily coordination with Shipping Agencies on import/export shipments and custom related issues/documentations
- To check/review product custom tariff codes on the incoming documents and custom forms
- Draft, prepare and check shipping documents, such as shipping invoice, Invoice, Certificate of Origin, Free Trade Agreement (Form D, Form E, MAFTA), LC documents
- Review, compare, negotiate freight cost as well in analyze the efficient routing before booking to minimize the cost book to the project
- Reports to updates for the project team and key stakeholders on shipments status weekly
- Handle and arrange dropshipment/3rd party shipment to across few country
- Responsible in order and plan for packing materials before shipment
- Incharge of purchasing, such as source and order for factory purchase requisition, some small project parts purchase according to the Bill of Materials issue by the engineer
- Work and support with finance for invoices verification and issue Purchase Order for complete shipment
- Additional task from the superior from time to time
- Backup for New Zealand and Australia colleague during year end holidays
- Reason of Leaving: Promotions
Client Service Executive
Aimia Loyalty Proprietary Sdn Bhd
04.2013 - 11.2016
- Prepare, draft brief/TnC related to campaign/promotion/contest for call center and petrol stations
- Arrange briefing session with call center and client to brief on upcoming campaign/promotion/contest
- Coordinate and dealing with IT for data extraction, with SMS Vendor to schedule SMS/Email broadcast
- Assist on call center enquiries related campaign/promotion/contest, seek clarity with client if necessary
- Ensure promo related poster or info is updated to client's website using Content Management System (CMS)
- Prepare quotation, gather invoices from vendor, issue invoice to client after job completed
- Prepare quotation, seek approval from client for contract renewal
- Follow up on payment status
- Prepare billing reports monthly
- Update Business Financial Report for Business Director to reflect total Sales and Margin for Business review purposes
- Interview, briefing and role play with new temp telesurveyor when there is survey request from Client
- In charged of online redemption rewards update to website (prepare, testing & upload using Integrated Order Management System (IOMS))
- Prepare Competitor report monthly and other reports when requested by Managers
- Assist Partnership Manager to prepare TnC or briefing for new partner promotion/ SMS or Electronic Direct Mailer execution to members
- Reason for leaving: Seeking new working environment, gained different field of work experience
Customer Service Representative
Aimia Loyalty Proprietary Sdn Bhd (formerly known as Carlson Marketing)
04.2012 - 04.2013
- Handle incoming calls from Singapore customer
- Assist customer's enquiries patiently with KPI met
- Raise escalation for customer if needed, and follow up on the escalated cases to avoid any complaint from customer
- Assist Team Leader on additional job task
- Reason for leaving: Seek for better career advancement opportunities and exposure
Telesurveyor (Temp)
Carlson Marketing
07.2011 - 04.2012
- Perform survey call to understand member's awareness and satisfaction on the promotion, survey result delivered within the timeline given
- Reason for leaving: End of contract
Agent
Great Eastern (M) Berhad
06.2010 - 07.2011
- Sales and marketing
- Reason for leaving: Realize not suitable for sales job
Education
SPM - Bahasa, English, Moral, History, Maths, Add Maths, Physics, Chemical, Bio & Principles of account
SMK Vivekananda (Brickfields)
Diploma - Supply Chain Management
CIPS (Chartered Institute of Procurement & Supply)
Malaysia 04.2001 -
Skills
Logistics management
Strategic planning
Analytical problem-solving
Decision-making
Supplier relationships
Negotiation
International trade
Teamwork and collaboration
Cost control and tracking
MS Office, MS Words, MS Powerpoint
Referral Contact
1. Ex. Procurement Manager, Daifuku Oceania
Name : Andrew Dinh
Location : Melbourne, Australia
Tel : +61 478 142 106
Relationship : Ex-Superior
2. Team Lead Procurememnt, Daifuku Oceania
Name : Zeff Onn
Location : Kuala Lumpur, Malaysia
Tel : +6010-710 8183
Relationship : Work colleague
3. Logistics Coordinator, Daifuku Oceania
Name : Amber
Location : Auckland, New Zealand
Tel : +64 21 614 798
Relationship : Team mate
Certification
Leadership Program
Timeline
LMW Training
03-2025
Leadership Program
07-2024
Freight Manager
Daifuku Oceania
04.2023 - Current
Assistant Freight Manager
Daifuku Oceania
05.2022 - 04.2023
Logistics Officer
Daifuku Oceania
11.2016 - 05.2022
Client Service Executive
Aimia Loyalty Proprietary Sdn Bhd
04.2013 - 11.2016
Customer Service Representative
Aimia Loyalty Proprietary Sdn Bhd (formerly known as Carlson Marketing)
04.2012 - 04.2013
Telesurveyor (Temp)
Carlson Marketing
07.2011 - 04.2012
Agent
Great Eastern (M) Berhad
06.2010 - 07.2011
Diploma - Supply Chain Management
CIPS (Chartered Institute of Procurement & Supply)
04.2001 -
SPM - Bahasa, English, Moral, History, Maths, Add Maths, Physics, Chemical, Bio & Principles of account
SMK Vivekananda (Brickfields)
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