GRACE TIONG SHING YEE
Wangsa Maju Seksyen 2, 53300, KL
Summary
Personable and detail-oriented professional with strong analytical skills and proactive approach to problem-solving and optimizing operational efficiency and streamlining processes. Successfully led cross-functional teams to achieve organizational goals and enhance productivity. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Mortgage Loan Specialist
I-FINANCING GROUP
10.2024 - Current
- Coordinated seamlessly with real estate agents, valuers, title companies, and other stakeholders for smooth transactions.
- Meet with clients to understand their financial goals and homeownership needs. Provide expert advice on mortgage options and help clients select the most suitable loan products.
- Analyze credit reports and assess the creditworthiness of applicants. Work with underwriters to address any credit-related issues.
- Provide exceptional customer service throughout the loan process. Keep clients informed about the status of their loans and address any concerns or questions promptly.
- Facilitate the closing process by coordinating with all parties involved and ensuring a smooth and efficient closing for clients.
- Developed comprehensive housing insurance plans for clients, ensuring proper coverage and security for their families.
Operation Leader Cum Sales Assistant
TPLINK DISTRIBUTION SDN BHD
03.2021 - 09.2024
- Oversee and manage the daily operations of the Sales Administration and Operations functions to ensure efficiency and effectiveness
- Implement and maintain processes to streamline operations and improve overall workflow
- Prepare and compile comprehensive weekly, monthly, and budget sales reports, ensuring accuracy and timely submission to finance and sales team
- Analyse sales data to identify trends, insights, and areas for improvement, providing actionable recommendations to the head of department
- Calculate sales and promoter commissions, accurately and ensure timely distributions
- Follow up invoices and payments with distributors and dealers, while addressing any related queries or issues
- Maintain and update customers records in CRM system, product pricing and order purchase in PSI system
- Work closely with logistics teams to resolve any shipping or product issues, ensuring customer satisfaction and operational efficiency
- Coordinate with various departments to ensure seamless sales operations
- Provide guidance and support to existing or new team members to ensure the team's effectiveness and productivity
- Identify opportunities for process improvement within the Sales Administration and Operations functions
Marketing Sales Assistant
OSCM SDN BHD
08.2019 - 03.2021
- Build, plan and implement the overall digital marketing strategy
- Manage and improve online content, considering SEO and Google Analytics
- Prepare and manage marketing budget control
- Help produce reports, content writing and related marketing materials
- Assist in response to marketing-related inquiries from customers by social media messaging, email or phone through CRM system
Marketing Executive cum Admin
AMES GROUP SDN BHD
08.2018 - 07.2019
- Update sales and job reports, records filing and any other admin or ad-hoc task as required
- Prepare and manage a digital marketing budget, blast SMS or Email
- To liaise with suppliers on marketing materials, product launch, brochures, and other event products
- Schedule and organize the marketing department's meeting and other internal staffs activities
Internship of Corporate Secretary
HMC CORPORATE SERVICES
02.2018 - 04.2018
- Assist in attending client queries and ensure client compliance with statutory regulations and requirements
- Preparing director's resolution, incorporation of company
- Attend meetings with clients and prepare meeting minutes
- Ensure proper maintenance of statutory records, corporate information and other relevant documentations
Education
Bachelor Of Corporate Administration -
Tunku Abdul Rahman University
01.2016 - 01.2018
Diploma of Business Administration -
Tunku Abdul Rahman University
01.2014 - 01.2015
Skills
- Microsoft Office
- Microsoft Excel (VLOOKUP & Pivot)
- Microsoft Power Point
Timeline
Mortgage Loan Specialist
I-FINANCING GROUP
10.2024 - Current
Operation Leader Cum Sales Assistant
TPLINK DISTRIBUTION SDN BHD
03.2021 - 09.2024
Marketing Sales Assistant
OSCM SDN BHD
08.2019 - 03.2021
Marketing Executive cum Admin
AMES GROUP SDN BHD
08.2018 - 07.2019
Internship of Corporate Secretary
HMC CORPORATE SERVICES
02.2018 - 04.2018
Bachelor Of Corporate Administration -
Tunku Abdul Rahman University
01.2016 - 01.2018
Diploma of Business Administration -
Tunku Abdul Rahman University
01.2014 - 01.2015
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