Grace Tan
Kindergarten Teacher
Butterworth, Penang
Summary
Proven track record in enhancing customer satisfaction and productivity at Hello Service Centre through innovative process improvements and effective problem-solving. Skilled in emotional support and maintaining health and safety standards, demonstrated by streamlining call processes and boosting sales at 202 Food. Achieved significant improvements without compromising service quality. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Customer Service
Hello Service Centre
01.2023 - Current
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
- Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
Sales Assistant
202 Food
01.2019 - 12.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
Education
Foundation - Foundation in Science
University Tunku Abdul Rahamn
Kampar, Perak 04.2001 -
STPM -
SMK Dato Onn Butterworth
Butterworth, Penang 04.2001 -
Skills
Social skills
Health and safety
Elementary Education
Emotional Support
Common core
Languages
Chinese (Mandarin), English, Malay
Native language
Timeline
Customer Service
Hello Service Centre
01.2023 - Current
Sales Assistant
202 Food
01.2019 - 12.2022
Foundation - Foundation in Science
University Tunku Abdul Rahamn
04.2001 -
STPM -
SMK Dato Onn Butterworth
04.2001 -
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