Grace Hoo

Work History

THZ INTERNATIONAL SDN BHD

Seri Kembangan

05.2023 - Current

Managing E-Commerce platforms (Lazada, Shopee, TikTok, Shopify, XS-Space and Lambo Page.)
Manage product listings, including product descriptions, images, and pricing.
Manage all e-commerce marketplaces on marketing activities and planning online promotion including execution of online campaign.
Handle online customer services all platform / chat enquiries, return & refund / exchange size and other.
Plan and managed 3 brand of company as 20+ social media accounts, including Facebook, Instagram, XHS, and TikTok, focusing on content creater and copywriter for all posting.
Manage own website display online platform, organize and content to ensure relevancy and accuracy update new product information.
Collect and organize data from various sources, including website analytics and sales reports.
Designed a variety of advertising graphics and crafted copy for social media postings to promote products effectively.
Prepare data analysis reports of store visitors, sales volume, conversion rate, etc.
Monitored and analyzed Facebook advertising data to evaluate campaign performance and make data-driven decisions for optimization.
Manage simply event videos and edited photo testimonials to bolster brand engagement and credibility.
Assist our designer to design some banner.

YEBENG (YB) SDN BHD

Kepong

10.2021 - 04.2023

Manage daily orders form shopee, lazada and webstore.
Manage order fulfillment operation {order, picking, packing and delivery}.
Manage all e-commerce marketplaces on marketing activities and promotion including execution of online campaign.
Perform market research and product update.
Handle customer services / chat enquiries, return & refund / exchange size and other.
Manage photo shooting and editing to upload new product to our platform.
Design banner , promotion while doing online promotion at shopee, lazada.
Create and draft marketing and sales plan for continual growth of shop performance.
Update stock and inventory across all platform.
Lead e-commerce projects and campaign, {eg : double digit days, shopping mall day and payday sales.
Advertising in social media (Facebook, Instagram).

VANLI AUTO SPARES SDN BHD

KUALA LUMPUR

03.2021 - 09.2021

Responsible in handle account payable, account receivable, banking transactions, daily updates invoice listing and cash sales.
Assists with clerical tasks to include typing, filing, proofreading and data entry.
Entering data into a computer, filing records, sending and receiving faxes, answering telephone calls and relaying messages, making copies, and other simple administrative duties.

R&C Global Raising Sdn Bhd

05.2019 - 02.2021

Help the accounant calculate the salary.
Arrange an interview for a new recruit.
Prepare price list when shipment advice received.
Assists with clerical tasks to included typing, filing, proofreading and data entry.
Handle incoming calls and emails regarding customer's financial detail.

Iceberg Consulting Services

Jinjang Utara

07.2016 - 07.2018

Assists with clerical tasks to include typing, filing, proofreading and data entry.
Perform general Full set Accounting (AP, AP, Bank Statement… etc) and personal tax.
Perform clerical duties to include copying, faxing, mailing, filing, attending incoming calls and office administrative work.