Grace Hoo
Seri Kembangan
Summary
E-Commerce Executive skilled with social media marketing and consumer relations. Targeted consumer trends to best communicate and analyze trends. Successfully marketed products to best satisfy diverse consumer demographics.
Overview
8
8
years of professional experience
Work History
E-Commerce Executive
THZ INTERNATIONAL SDN BHD
Seri Kembangan, Selangor
05.2023 - Current
- Managing E-Commerce platforms (Lazada, Shopee, TikTok, Shopify, XS-Space and Lambo Page.)
- Manage product listings, including product descriptions, images, and pricing.
- Manage all e-commerce marketplaces on marketing activities and planning online promotion including execution of online campaign.
- Handle online customer services all platform / chat enquiries, return & refund / exchange size and other.
- Plan and managed 3 brand of company as 20+ social media accounts, including Facebook, Instagram, XHS, and TikTok, focusing on content creater and copywriter for all posting.
- Manage own website display online platform, organize and content to ensure relevancy and accuracy update new product information.
- Collect and organize data from various sources, including website analytics and sales reports.
- Designed a variety of advertising graphics and crafted copy for social media postings to promote products effectively.
- Prepare data analysis reports of store visitors, sales volume, conversion rate, etc.
- Monitored and analyzed Facebook advertising data to evaluate campaign performance and make data-driven decisions for optimization.
- Manage simply event videos and edited photo testimonials to bolster brand engagement and credibility.
- Assist our designer to design some banner.
E-Commerce Operation Assistant E-commerce
YEBENG (YB) SDN BHD
KEPONG
10.2021 - 04.2023
- Manage daily orders form shopee, lazada and webstore
- Manage order fulfillment operation {order, picking, packing and delivery}
- Manage all e-commerce marketplaces on marketing activities and promotion including execution of online campaign
- Perform market research and product update
- Handle customer services / chat enquiries, return & refund / exchange size and other
- Manage photo shooting and editing to upload new product to our platform
- Design banner , promotion while doing online promotion at shopee, lazada
- Create and draft marketing and sales plan for continual growth of shop performance
- Update stock and inventory across all platform
- Lead e-commerce projects and campaign, {eg : double digit days, shopping mall day and payday sales
- Advertising in social media (Facebook, Instagram).
ACCOUNT ASSISTANT ACCOUNT DEPARTMENT
VANLI AUTO SPARES SDN BHD
KUALA LUMPUR
03.2021 - 09.2021
- Responsible in handle account payable, account receivable, banking transactions, daily updates invoice listing and cash sales
- Assists with clerical tasks to include typing, filing, proofreading and data entry
- Entering data into a computer, filing records, sending and receiving faxes, answering telephone calls and relaying messages, making copies, and other simple administrative duties.
Admin
R&C Global Raising Sdn Bhd
Selangor
05.2019 - 02.2021
- Help the accounant calculate the salary
- Arrange an interview for a new recruit
- Prepare price list when shipment advice received
- Assists with clerical tasks to included typing, filing, proofreading and data entry
- Handle incoming calls and emails regarding customer's financial detail.
Account & Administration Clerk
Iceberg Consulting Services
Jinjang Utara
07.2016 - 07.2018
- Assists with clerical tasks to include typing, filing, proofreading and data entry
- Perform general Full set Accounting (AP,AP, Bank Statement… etc) and personal tax
- Perform clerical duties to include copying, faxing, mailing, filing, attending incoming calls and office administrative work.
Education
Diploma in Accounting, Business English, UBS Computer Software and other. -
PINTAR College
06.2016
Skills
Product Listing
Shipping logistics
Online Advertising
Website Management
E-commerce Platforms
Customer Service
Order Fulfillment
Specification Writing
Relationship Building
Websites
Miscellaneous
SQL, Excel, PowerPoint, Word, Office, Auto count Software and UBS Software, Photoshop, Adobe Illustrator, Canvas, Unicart / Sitegiant / ERP System, Chinese (Native), English, Malay, Cantonese
Languages
Chinese (Mandarin)
Native language
Chinese (Cantonese)
Upper intermediate
B2
English
Elementary
A2
Malay
Intermediate
B1
Timeline
E-Commerce Executive
THZ INTERNATIONAL SDN BHD
05.2023 - Current
E-Commerce Operation Assistant E-commerce
YEBENG (YB) SDN BHD
10.2021 - 04.2023
ACCOUNT ASSISTANT ACCOUNT DEPARTMENT
VANLI AUTO SPARES SDN BHD
03.2021 - 09.2021
Admin
R&C Global Raising Sdn Bhd
05.2019 - 02.2021
Account & Administration Clerk
Iceberg Consulting Services
07.2016 - 07.2018
Diploma in Accounting, Business English, UBS Computer Software and other. -
PINTAR College