Grace Hoh
Senior Student Enrolment Advisor
Cheras
Summary
I was recently selected as an Applaud Award recipient, this recognition—based on peer nominations—reflects the positive and collaborative impact I’ve had on my colleagues and in my current workplace. As a resilient, hardworking, and a true team player, I am eager to bring my skills to a dynamic and forward-thinking organization while remaining open to learning new things and continuously growing in my career.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Student Enrolment Advisor
QS Quacquarelli Symonds
10.2019 - Current
- Engaging with students or prospective students in professional and friendly manner through phone, email, livechats or social media channels while maintaining high quality customer service and adhering to client protocols
- Provide effective and personalized follow up emails to create rapport and support students' needs
- Enhance student satisfaction by promptly addressing concerns and providing accurate information
- Guiding students to campus resources such as counseling centers, and disability services to foster holistic wellbeing
- Engaged in data checks to ensure data are accurate before being transferred to CRM
- Providing support and working as a team to coordinate and deliver effective campaigns that meet quality goals and client objectives
- Providing accurate information and guidance to students by checking progress/data through application management systems, eg: SITS and evision or directly with client
- Leading account meetings, providing suggestions and/or detailed anecdotal feedback from students to clients
- Assisted Team Leaders in supervisory tasks: overseeing the team with task delegation
- Training and assisting junior team members on on-boarding and account training/protocols and provide ad-hoc refreshers when required
Marketing Executive
UCSI University
03.2017 - 05.2019
- Worked in Event and Relationship Marketing department under Student Enrollment Centre
- Evaluated and optimized marketing strategies with team to achieve team goals
- Worked with advertising teams to create, deploy and optimize marketing initiatives for marketing activities
- Planned and executed events and marketing programs every year to produce targeted and potential leads
- Provided talks to students and teachers
- Assisted in art and graphics creation such as e-flyers and posters for effective marketing by using graphic design tool website (Canva)
- Traveled frequently to meet with education agents to deliver product training
- Attended marketing activities throughout Malaysia such as education fair organised by schools, education agents and own company.
Administration Assistant
MASFE Sdn. Bhd
11.2015 - 12.2016
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Interacted with vendors, suppliers and professional services personnel to receive orders, direct activities and communicate instructions
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Designed marketing material for social media page
- Created detailed expense reports
Education
Bachelor of Arts: (Hons) - Psychology
UCSI University
Kuala Lumpur 09.2012 - 12.2015
Skills
Active listening
Verbal and written communication
Attention to detail
Problem-solving
Multitasking
Timeline
Senior Student Enrolment Advisor
QS Quacquarelli Symonds
10.2019 - Current
Marketing Executive
UCSI University
03.2017 - 05.2019
Administration Assistant
MASFE Sdn. Bhd
11.2015 - 12.2016
Bachelor of Arts: (Hons) - Psychology
UCSI University
09.2012 - 12.2015
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