GRACE A SAMEUL

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

* Promoted as Platinum Enrich Agent ( June 2024 )

• Handles Platinum member's enquiry
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.

*Promoted as Floor Support ( Oct 2024 )

• Monitoring and responding to customer emails in a timely and professional manner .
• Identifying and resolving customer issues using problem-solving skills.
• Escalating complex issues to the appropriate team or department .

• Organized work to meet demanding production goals.
• Achieved higher product quality through rigorous adherence to standard operating procedures and quality control measures.
• Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
• Contributed to cost reduction efforts by identifying areas of waste minimization and proposing effective solutions.
• Inspected products and machines to maintain quality and efficiency.
• Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
• Operated machining equipment safely with team of operators.