Summary
Overview
Work History
Education
Skills
Timeline
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Gordon Lai Jia Hao

Gordon Lai Jia Hao

Sales Advisor
Puchong - Selangor

Summary

Achieved significant customer satisfaction and upsell goals at Mazda Bauto HQ by leveraging exceptional customer service and advanced computer skills. Expert in vehicle assessment and service estimates, I excel in diagnosing and enhancing equipment efficiency, ensuring reduced downtime through proactive maintenance and troubleshooting.

Overview

6
6
years of professional experience
4
4
Languages

Work History

Service Advisor

Mazda Bauto HQ
07.2021 - Current
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Documented problems and corrective actions to maintain records.

Technician

Mazda Bauto HQ
07.2018 - 07.2021
  • Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
  • Completed preventive maintenance on set schedules.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.

Education

High School Diploma -

Mazda Traning Centre
Shah Alam
04.2001 -

Skills

Customer Service

Computer Skills

Service Estimates

Vehicle assessment

Timeline

Service Advisor

Mazda Bauto HQ
07.2021 - Current

Technician

Mazda Bauto HQ
07.2018 - 07.2021

High School Diploma -

Mazda Traning Centre
04.2001 -

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Gordon Lai Jia HaoSales Advisor