Gopinathan Chandran
Bandar Sri Sendayan,Malaysia
Summary
Experienced Project Manager known for delivering complex projects on time and within scope. Skilled in stakeholder management, team leadership, and process optimisation, resulting in increased efficiency and client satisfaction. Known for driving project success through strategic planning, risk management, and collaborative problem-solving.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Project Manager
Hilti Asia IT Services
Selangor, Malaysia
02.2025 - 01.2026
- Developed comprehensive project plans for successful execution and delivery.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Led cross-functional teams to achieve project goals on time.
- Utilized advanced project management tools for superior tracking and reporting.
- Own, manage, and continuously enhance Territory Management solutions built on AWS micro-services, Java, and SAP S/4HANA.
- Work in cross-functional Scrum team to translate business requirements into user stories, acceptance criteria, and product increments.
- Engage directly with end-users to understand workflows, uncover pain points, and propose improvements that boost productivity and sales intelligence.
- Analyze global sales and marketing processes, designing digital capabilities that drive customer growth and market penetration.
- Coordinate with architects, developers, and UX designers throughout full software-development life cycle (SDLC).
- Advocate Territory Management best practices across matrix organization, aligning internal and external partners with product strategy and road-map priorities.
- Monitor emerging technologies in cloud, analytics, and automation to keep platform at cutting edge.
Senior IT Business Analyst & Scrum Master
Petronas Digital
Kuala Lumpur, Malaysia
01.2023 - 01.2025
- Strong experience in Software Development Lifecycle (SDLC).
- Established metrics and KPIs to evaluate success of IT initiatives and drive continuous improvement.
- Experienced Agile Scrum Master.
- Lead Agile ceremonies with Project Management team.
- Capture requirements from business for technical team.
- Drill down and understand impact of each requirement across applications.
- Prepare requirements document and impact analysis.
- Participate in transitioning requirements and use cases to developers to assist developers to have good understanding of requirements.
- Served as liaison between developers and business users.
- Strong Communication & Presentation Skills with flair for writing documents & ability to present to various audiences.
- Displays high level of personal maturity and ability to perform in unstructured, ambiguous environment.
- Conducted risk assessments for IT projects to mitigate potential challenges and disruptions.
- Provided training and support to end-users to facilitate smooth adoption of new systems and processes.
Senior IT Business Analyst
Petronas Digital
Kuala Lumpur, Malaysia
05.2020 - 12.2022
- Experience in managing multiple IT projects for oil and gas company (Petronas Digital).
- Software development lifecycle (SDLC) for both web and mobile version.
- Familiar with conducting workshops for business requirement study or coordinating team meetings to gather information.
- Requirement gathering and convert them into analytic requirements.
- Product Backlog, US (User Stories & Acceptance criteria) via Azure DevOps.
- Familiar with basis process of requirement gathering from identifying Problem Statement, As Is and To Be models and articulating business requirements.
- Act as Application Tester and QA and report to Developer for enhancement.
- Familiar working in DevOps and JIRA working environment with software developers, data analysis and UI/UX team members to develop Petronas system.
- Familiar working on platforms like AZURE DevOps, SQL, Power BI and Microsoft Excel.
- Work in Agile development environments (SCRUM Processes, Daily Stand up, Sprint Planning, Sprint Review and Sprint Retrospective).
- Engage in dashboard automation to ease end user to view dashboard for offshore and onshore engineers.
- Prepare training documents.
- Work with software developer and Tester to conduct User Acceptance Test (UAT) Prepare UAT functional test scenarios and sign off from end users.
- Conduct Train Trainers (TTT) on how to use system developed and prepare user guides.
Senior IT Business Analyst
Standard Chartered Bank
Kuala Lumpur, Malaysia
05.2019 - 05.2020
- Experience in managing multiple IT projects for Cyber security department for Asia Pacific region.
- Experience in Cyber Security, Business Intelligence and Automation. Refining vision/ strategy and drive 'digital / data journey'.
- Perform Product Owner role as part of Agile delivery team; responsible for maximizing business value of product and be accountable for successful delivery.
- Conduct research to see what's new and trending in digital / data space internally and externally. Facilitate and drive business / data analyst groups to brainstorm new ideas.
- Eliciting requirements from front facing staff & stakeholders across various business segments and product lines (Global Banking, Transaction Banking, Financial Markets, Capital Markets & Corporate Finance).
- Creating and maintaining prioritized Product Backlog.
- Clearly communicating priorities, sprint goals and acceptance criteria to scrum team.
- Defining user stories to facilitate clear communication of requirements to scrum team.
- Act as key player in different events of development cycle: daily scrums, team demos and retrospectives, SIT, UAT and sign-off from business stakeholders.
- Review test cases and evidence to ensure enough test coverage. Ensuring submission of progress reports, benefits reports, red packs and closure reports to governance forums.
- Responsible for tracking benefits realization and adoption on ongoing basis.
Senior Business Analyst
International Business Machine (IBM)
Selangor, Malaysia
11.2017 - 05.2019
- Knowledge of Network Infrastructure (Voice Infra) and hands on expertise in ServiceNow Application, Cisco Hosted Collaboration Solution (HCS) using CUCM along with Cisco Unified Communications Domain Manager (CUCDM) and VOSS.
- Critical thinking and understanding setup of Active Directories, Enterprise Directories, Hunt Groups, Pick Up Groups, Call Forwards, Single Number Reach (SNR) along with Extension Mobility management. Handle logical decommissioning of Cisco phones along with required configurations.
- Besides provisioning, in depth troubleshooting on faults in CHCS environment is also tackled.
- Request for Partner Satisfaction Survey (KPI) on monthly basis to maintain high satisfaction.
- Result will be analyzed and shared among team members for improvement. Able to handle end to end processes and escalations whenever necessary.
- Knowledgeable in Java application development, mobile application development and Oracle database.
- Excellent written skills with flare of tenacity and exemplary verbal communication skills with strong desire to achieve high customer satisfaction.
- Support global operations of internal IBM clients and working independently with minimal supervision.
- Manage / Conduct UAT testing for new projects & provide feedback to partners / clients on outcome.
- Being team player to accomplish tasks, multitasking, solve challenges and achieve SLO.
- Provide training within team and external parties when required. Actively practice Agile retrospective & Scrum meeting.
Senior Business Analyst
International Business Machine (IBM)
Selangor, Malaysia
02.2014 - 11.2017
- Provide business analytics support and implementing performance measurement system for clients and projects, resulting in business process streamlining and improvements.
- Engaged in detailed expense and finance data analysis to improve cost control strategies.
- Processing and delivering expense claims for business unit. Budget and expense forecasting for monthly financial reviews.
- Involved in month end closing and reporting activities.
- Prepare audit reports detailing opportunities in cost posture improvements and efficiency.
- Perform quality control points to ensure standards are continually met for reports, invoice processing, credit balances and working closely as Single Point of Contact with client representatives for any unresolved issues or escalations.
- Knowledge of Agile retrospective & scrum meeting.
Billing Analyst
International Business Machine (IBM)
Selangor, Malaysia
02.2012 - 02.2014
- Validate all approvals in place aligned with business compliance and legal needs before proceeding to Contract Preparation and Acceptance and signed by Country Finance Officer.
- Provide solution on disputes related to Contracts and Invoices. Explain on type of contract and credit availability to Country Finance Officer before obtaining final signature on acceptance.
- Ensure all task completed within SLA period given.
- Assist Maintenance Project Team in providing updates on Contracts, Credits availability, Onsite Services, Pricing when shipping / installing at customer's site.
Client Fulfillment Specialist
International Business Machine (IBM)
Selangor, Malaysia
04.2009 - 02.2012
- Provide solution on disputes related to Contracts and Invoices.
- Ensure all task completed within SLA period given.
- Attends conference calls with US / Business Partners Managers and team for discussion on issues and upcoming plans.
- Calls and engage with US customers whenever necessary to collect and confirm on maintenance service details. Prepare, analysis and present Monthly report to management team.
Education
Diploma - Business Information Systems
Multimedia University (MMU)
Malacca 01.2003 - 01.2006
BBA (Hons) - Human Resource Management
Multimedia University (MMU)
Malacca 01.2006 - 01.2008
Skills
- Software Development Lifecycle (SDLC)
- Scrum methodology proficiency
- Agile project management
- Agile methodology
- Risk Assessment
- Stakeholder Engagement
- User Story Writing
- Proficient in Jira / Azure DevOps / Confluence
Certification
- IBM Artificial Intelligence Machine Learning, 2018-12
- International Business Machine (IBM) Project Management Center of Excellence, 2017-12
- International Business Machine (IBM) AOTMP University Certification, 2016-12
- AOTMP University (United States) IBM Cloud Essentials, 2015-12
- International Business Machine (IBM) Agile in Project Management, 2018-09
- International Business Machine (IBM) VOSS (V4UC19.1.1 Admin Course), 2016-09
- VOSS Introduction to Cloud, 2017-06
Languages
Tamil
Native language
English
Advanced
C1
Malay
Advanced
C1
Tamil
Advanced
C1
References
References available upon request.
Timeline
Project Manager
Hilti Asia IT Services
02.2025 - 01.2026
Senior IT Business Analyst & Scrum Master
Petronas Digital
01.2023 - 01.2025
Senior IT Business Analyst
Petronas Digital
05.2020 - 12.2022
Senior IT Business Analyst
Standard Chartered Bank
05.2019 - 05.2020
Senior Business Analyst
International Business Machine (IBM)
11.2017 - 05.2019
Senior Business Analyst
International Business Machine (IBM)
02.2014 - 11.2017
Billing Analyst
International Business Machine (IBM)
02.2012 - 02.2014
Client Fulfillment Specialist
International Business Machine (IBM)
04.2009 - 02.2012
BBA (Hons) - Human Resource Management
Multimedia University (MMU)
01.2006 - 01.2008
Diploma - Business Information Systems
Multimedia University (MMU)
01.2003 - 01.2006