GOMATHI BALACHANTAR
Logistic Executive
Kelana Jaya
Summary
Logistics and aviation professional with 10 years of experience across air freight, sea freight, and airline operations. Experienced in end-to-end shipment coordination, import/export documentation, customs liaison, rate sourcing, and customer service. Strong coordination and problem-solving skills with a proven ability to manage time-critical operations and ensure on-time delivery.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Executive Team Leader, Logistics Operations
Stark Chevaliers Logistics Sdn. Bhd.
09.2023 - 12.2025
- Managed daily customer service and shipment operations for both air freight and sea freight.
- Handled booking arrangements, collection scheduling, and shipment status updates.
- Prepared import/export documentation, coordinated with shipping lines, airlines, and customs.
- Addressed customer inquiries via calls and emails, ensuring service excellence.
- Monitored cargo movements and resolved operational issues to avoid delays.
- Communicate with oversea vendor, find rates and make quotations.
Operation Assistant (Air Freight)
Multrans Global Sdn. Bhd.
12.2021 - 08.2023
- Handled import C export operations for air freight shipments.
- Prepared documentation (Master & House AWB) and generated K1 drafts.
- Coordinated with KLIA airport agents, airline representatives, and warehouse staff.
- Monitored flight schedules and managed rescheduling activities.
- Responded to consignee inquiries and ensured timely cargo delivery.
- Used Sysfreight V8.0 for costing, selling, and job creation.
Crewing Officer
Malindo Airways (Batik Air)
04.2017 - 11.2020
- Managed crew scheduling, roster updates, FDP calculations, and logistics.
- Coordinated training and compliance with SOP requirements.
- Supported HR functions including onboarding and training initiatives.
HR Executive
Asian Lines Travels s Tour Sdn Bhd
08.2011 - 11.2016
- Overseeing the entire hiring process from sourcing and interviewing to new hire orientation.
- Managed accounts payable/receivable and ensured accurate data entry.
- Trained and onboard new employees; conducted orientations.
- Cross-trained existing employees to maximize team agility and performance.
- Managing grievances, conflict resolution, disciplinary actions, and fostering open communication.
Internship (Customer Service)
Berjaya Airways
05.2010 - 07.2010
- Provided superior customer service via phone, email, and live chat.
- Assisted in passenger service activities and maintained knowledge database.
- Conducted demonstrations and guided customers through service processes.
Education
Bachelor of Arts - Aviation Management
UNICAM
Dengkil, Selangor, Malaysia 04.2001 -
High School Diploma -
CYBERNETICS INTERNATIONAL COLLEGE
Bandar Puchong Jaya, Selangor, Malaysia 04.2001 -
Skills
Logistics & Freight Operations (Air & Sea)
Customer Relationship Management
Documentation & Compliance (AWB, K1, Customs)
Flight & Shipment Coordination
Flight crew monitoring
Problem Solving & Team Leadership
Accomplishments
- Reduced shipment delays by 20% through improved communication and monitoring.
- Resolved 95% of customer complaints within 24 hours at My Airline.
- Trained 50+ crew members, enhancing operational proficiency.
- Managed 100+ flight schedules with 98% on-time performance.
References
- Mahaganesh, +60 10 - 3650997, Multrans Global
- Asah, +60 10 - 2174492, Stark Chevalier
- Nur Asiyah, +60 12 - 221 7864, Batik Air
- Dinesvaran, Bala, +601 - 380 1575, Asian Lines Travels
Timeline
Executive Team Leader, Logistics Operations
Stark Chevaliers Logistics Sdn. Bhd.
09.2023 - 12.2025
Operation Assistant (Air Freight)
Multrans Global Sdn. Bhd.
12.2021 - 08.2023
Crewing Officer
Malindo Airways (Batik Air)
04.2017 - 11.2020
HR Executive
Asian Lines Travels s Tour Sdn Bhd
08.2011 - 11.2016
Internship (Customer Service)
Berjaya Airways
05.2010 - 07.2010
Bachelor of Arts - Aviation Management
UNICAM
04.2001 -
High School Diploma -
CYBERNETICS INTERNATIONAL COLLEGE
04.2001 -