Positive, upbeat, and outgoing with passion for delivering exceptional customer service. Possesses thorough understanding of restaurant operations and excels in managing staff and coordinating shifts. Dedicated to enhancing dining experience and driving team success.
Hi, I’m
Goh Xue Ting
Diploma
Johor Bahru,Johor
Summary
Overview
4
years of professional experience
2
Certifications
3
Languages
Work History
Dosirak
Waitress Supervisor
06.2023 - 08.2024
Job overview
Chirashi King Kong
Waitress Supervisor
06.2022 - 05.2023
Job overview
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Planned and executed promotions and special events in close collaboration with management.
Caring Pharmacy
Sales Assistant
10.2020 - 12.2021
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Skills
Adaptability
Certification
Spm
Timeline
Waitress Supervisor
Dosirak
06.2023 - 08.2024
Waitress Supervisor
Chirashi King Kong
06.2022 - 05.2023
Cibtac diploma
02-2022
Sales Assistant
Caring Pharmacy
10.2020 - 12.2021
Spm
12-2018
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