GOH VI NESSA

-handle membership

-guide the customer on how to use kiosk and teach them

-microsoft words

-receptionist

-registration

• Performed administrative tasks, document management and report development for inter-departmental use
• Taking phone calls, managing correspondence, typing, developing and maintaining filing systems, organizing meetings, scheduling appointments history-taking, physical examination, clinical investigations, using diagnostic reasoning, procedural perfection, effective communication, team work and professionalism.

• Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families
• Directed clerical tasks, including copying, faxing and file management
• Delivered polite, professional customer service to enhance business reputation through positive first impressions
• Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
• Processed credit card orders and reconciled receipts against credit card statements.

• Prepared patients for clinical procedures, providing reassurance and practical advice to ease concerns
• Worked with meticulous accuracy in administering patient medication according to correct, appropriate doses
• Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families
• Greet, register, instruct and provide general assistance to patients
• Obtain demographic and financial information and enter/scan into computer system
• Responsibilities of ophthalmic nurses include evaluating, diagnosing, treating, and discharging patients with ocular conditions and diseases/disorders.

• Increased positive customer service reviews by offering friendly, helpful and informative customer service
• Acknowledged and welcomed guests with first-class customer service skills
• Performed customer service functions by answering phone calls daily
• Delivered excellent customer service when interacting with clients
• Quickly resolved customer complaints regarding food quality and customer service.