GOH MEI YEAN
Alor Setar
Summary
Just a girl with simplicty, living in a small world with big dreams! I'm quite the athlectic person, like taking random photos, i also quite chill person and I love going to cafe taking some photos chilling with my friends.
Overview
3
3
years of professional experience
Work History
Quick Service Restaurant Crew Member
zapp ver thai food
Alor setar, Malaysia
09.2025 - 01.2026
- Provided efficient and courteous service to customers, enhancing their dining experience.
- Maintained cleanliness and organisation in the dining area, following hygiene regulations.
- Offered flexibility to work changing breakfast, lunch and dinner shifts
- Completed cleaning and serving tasks to high-quality standards.
- Maintained cleanliness and organisation in dining and kitchen areas, adhering to health regulations.
- Checked completed orders for quality, accuracy and correct portioning and presentation.
- Assisted in training new employees to aid overall team performance.
- Counted down till at end of each shift, depositing money in safe.
- Delivered fast, accurate service for positive customer experience.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Advised customers on menu items, took orders and processed payments.
- Prepared coffee, tea and soft drinks for counter and drive-thru customers.
- Trained new crew members on job duties, company policies, and service excellence standards.
- Ordered fresh ingredient deliveries to meet stock demand.
Game service
Part-time at Game on boardgame cafe
Alor setar, Malaysia
04.2025 - 07.2025
- Collaborated with team members to achieve target results.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Engaged with customers to better understand needs and deliver excellent service.
Optician
Part-time special needs at MV optics
lunas kedah, Malaysia
03.2023 - 06.2023
- Repaired and adjusted glasses frames, providing a personalised service to meet individual client needs.
- Assisted customers in selection of glasses and contact lenses, providing expert advice on fit and style.
- Fostered a welcoming environment, greeting customers promptly and making them feel valued.
- Assisted with client frame selection and explained lens and fit options to support informed decision-making.
- Expertly measured frames for customers to ensure perfect fit.
- Professionally advised on issues such as night time driving, UV protection and prescription sunglasses.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Employed detailed product knowledge to advise patients on high-end eyewear and bespoke frames.
- Understood optical glass characteristics and used knowledge to choose and cut lenses suited to satisfying optical needs.
- Helped clients with fitting eyeglasses and other optical devices, testing and resizing devices for comfortable fit.
Education
Sijil Pelajaran Malaysia (SPM) - Business
Sekolah Menengah Kebangsaan
Lunas, 02 2020 - 2024
Skills
- Customer service
- Team building
- Optical knowledge
- Payment processing
- Client interaction
- Problem resolution
- Training assistance
- Teamwork
- Positive attitude
- Patient care
- Patient communication
Languages
Malay
Proficient
C2
English
Elementary
A2
Chinese
Elementary
A2
Thai
Proficient
C2
Hobbies and Interests
- Sports
- Music Enthusiast
- Travel
Timeline
Quick Service Restaurant Crew Member
zapp ver thai food
09.2025 - 01.2026
Game service
Part-time at Game on boardgame cafe
04.2025 - 07.2025
Optician
Part-time special needs at MV optics
03.2023 - 06.2023
Sijil Pelajaran Malaysia (SPM) - Business
Sekolah Menengah Kebangsaan
2020 - 2024