IT specialist with 29 years of experience in Application Support and troubleshooting. As a collaborative leader, I prioritize open communication and approachability, fostering a team environment where individuals feel valued and supported. I have obtained relevant certifications such as ITIL which serve as recognition for my expertise and knowledge. I embrace flexibility and seek mutually beneficial solutions, ensuring that decisions align with organization goals and priorities. With a focus on achieving results and driving exceptional outcomes, I am to make a positive impact and contribute to the success of organizations that value effective support management, a collaborative work culture, and the expertise of skilled professionals. With over 29 years of experience in IT, I was a Production Support Manager at Hitachi eBworx, a leading provider of core banking solutions. I was responsible for managing the service delivery for Level 1, Level 2, and Level 3 support for the real-time banking (RTB) application for four countries, with a 24/7 support model. I was also the Domain Lead for UOB IH2 for AML Production Support team.
A highly motivated and accomplished professional with over 29 years of experience in the IT industry. I possess expertise in software application support, team management, stakeholder management, and project management. Throughout my career, I have successfully supported globally the applications across diverse sectors including banking, telco, government, financial institutions, and commercials environments. My versatile and seasoned approach to software applications and management consistently drives outstanding outcomes. With a strong track record and comprehensive skill set, I am well-equipped to positively contribute to any team or organization. My goal is to ensure the highest level of customer satisfaction and operational excellence for the RTB application and related services
