GOBINATHAN SUBRAMANIAM
Customer Experience Speicalist
Tapah,Perak
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist
Agoda
09.2023 - Current
- Excel in providing exceptional support through both voice calls and emails, ensuring customer satisfaction and retention.
- Efficiently resolving customer inquiries and issues, utilizing strong communication skills to deliver clear and effective solutions.
- Consistently demonstrate empathy and professionalism, creating positive experiences for customers and fostering long-term relationships.
Customer Service Team Lead
Flash Express Malaysia
7 2022 - 08.2023
- Coordinated shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality
- Coached new team members on service techniques and provided scoring through quality assurance program
- Trained and supervised team of customer service representatives in providing quality service to customers
Backend Support US
IBM
12.2021 - 06.2022
- Worked closely with America team at IBM
- Performed tasks like assigning technicians, and rescheduling appointments according to customer preferences
- Handled outbound calls with clients.
Caregiver (Internship)
My Flex Health Group
08.2021 - 09.2021
- Provided care services to elderly people
- Joined care services programs and volunteer activities.
- Built strong relationships with clients to deliver emotional support and companionship
Education
Bachelor of Science - Social Work
National University of Malaysia
Bangi, Selangor, Malaysia 04.2001 -
Skills
Communication Skills
Volunteering
Computer skills
Leadership skills
Multitasking
Customer Service
Programs
- Penggerak Pendaulat Borneo, Facilitator, 2019, 2021
- BSMM Club, Logistic member, 2019, 2021
- Bengkel Asas Bahasa Tamil, Head of Project, 2019, 2021
- Psyclub UKM Dinner, 2019, 2021
- Minggu Mesra Mahasiswa, Facilitator, 2019, 2021
- Kerjaya sebagai Pekerja Sosial, Committee, 2019, 2021
- Mengenali Komunikasi Oku Pendengaran, Member of technical team, 2019, 2021
Awards
- Student Executive Council Award (university level)
- Dean's Student Award (university level)
- Best Student Award (school level)
- Best School Librarian Award (school level)
- Mighty Minds Challenge (district level)
Nationality
Malaysian
Hobby - Photo and Video Editing
I would like to edit images on an editing app after shooting pictures and videos.
References
- Prasnah A/P Thangaraj, 0183145904, prasnah_thangaraj@flashexpress.my, Level 1, Tower 5, Avenue 7, Bangsar South, Kuala Lumpur, 59200
- Sanpagan a/l Sannasi, 016320163, sanpagan@my.ibm.com, Level 18, Plaza IBM, Petaling Jaya, Wilayah Persekutuan
Timeline
Customer Experience Specialist
Agoda
09.2023 - Current
Backend Support US
IBM
12.2021 - 06.2022
Caregiver (Internship)
My Flex Health Group
08.2021 - 09.2021
Bachelor of Science - Social Work
National University of Malaysia
04.2001 -
Customer Service Team Lead
Flash Express Malaysia
7 2022 - 08.2023
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