Agileswari Baskar
Senior Analyst
Seri Kembangan, Selangor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Process Executive
Cog Dev Malaysia Sdn. Bhd.
9 2020 - Current
- Established strong relationships with cross-functional teams, collaborating on projects to improve content visibility, accessibility, and discoverability across platforms.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
- Delegated and tracked each staff member's assignments and deadlines.
- Served as a subject matter expert on specific topics or industries as needed, offering guidance to peers during the review process.
- Managed workload effectively through proper organization of assignments according to priority, deadline or complexity.
- Contributed to a positive work environment through active participation in team meetings, trainings, and collaborative projects.
- Ensured timely and accurate completion of all assigned tasks by working closely with managers and other team members, meeting strict deadlines for content review.
- Identified trends and common issues in submitted content, enabling targeted training for content creators.
- Participated in the development and implementation of new processes and tools that enhanced the efficiency of the content review process while maintaining quality standards.
- Stayed current on industry trends, tools, platforms, incorporating relevant knowledge into daily workflow as applicable.
- Participated in ongoing professional development opportunities to maintain expertise as a Content Reviewer within the industry standards.
- Maintained a high level of productivity by consistently meeting or exceeding performance metrics for content reviews completed per day, week & month.
- Streamlined content review process by implementing efficient workflows and prioritizing tasks based on deadlines.
- Mentored junior team members in developing their skills as Content Reviewers while sharing knowledge on effective techniques for improving output quality.
- Coordinated office events, seminars and meetings for staff and agents.
Process Executive
Cog Dev Malaysia Sdn. Bhd.
9 2019 - 9 2020
- Analyzing and reviewing content posted on online platforms
- Investigating & escalating content that violates the platform policy and social guidelines
- Understand and remain up-to-date with client's policy and guidelines
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
Content Review Analyst
Accenture Solution Sdn. Bhd.
08.2018 - 07.2019
- Analyzing and reviewing user profiles, videos, and text-based content
- Responded to user review inquiries with high quality, speed, empathy and accuracy.
- Maintained strong relationships with clients by consistently delivering high-quality work on schedule.
- Contributed to a positive work environment through open communication and constructive feedback.
- Reduced instances of plagiarism by utilizing advanced software tools to check submitted content for originality before publication approval was granted.
- Monitored industry trends to inform relevant content creation strategies for clients'' target audiences.
- Investigating & escalating content that violates the client's policy
- Understand and remain up-to-date with client's policy and guidelines
- Work together with SMEs for quality scoring
- Address any ad-hoc process or Technical Process
- Conduct shadowing sessions for new team members.
Branch Supervisor
J&T Express
06.2018 - 08.2018
- Develop business strategies to raise customer pool, expand store traffic, and optimize profitability
- Train, mentor, and motivate sales team to meet sales objectives and provide feedback to sales staff
- Hiring, training, and overseeing new staff
- Delivering excellent service to ensure high levels of customer satisfaction
- Responding to customer complaints and concerns in a professional manner
- Complete branch administration and ensure compliance with policies, procedures, and health and safety regulations
- Maintain outstanding branch condition
- Report on profits and customer requirements
- Conduct personnel performance appraisals to assess training needs and build career paths
- Additional branch manager duties as needed
- Manage staff attendance, and schedule leave applications.
HRIS Analyst (Intern)
Technip FMC
08.2017 - 01.2018
- Automated workforce morale data collection by deploying employee-facing feedback dashboards.
- Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity.
- Worked closely with other departments such as finance and payroll to ensure seamless data flow between different systems.
- Acted as a liaison between HR and IT departments, fostering collaboration and ensuring effective communication to support successful HRIS initiatives.
- Re-engineered processes with Oracle for HR and HCM integration.
- Optimized data security measures within the HRIS system, safeguarding sensitive employee information from unauthorized access or misuse.
- Designed quality assurance parameters for human resource data sets, reports, and metrics.
- Developed customized reports and dashboards for senior leadership, providing critical insights to inform strategic decisionmaking.
- Developed user-friendly training materials, empowering employees to effectively utilize the HRIS system for their daily tasks.
- Provided exceptional end-user support, resolving technical issues and ensuring system functionality.
- Supported human resources department in areas such as people metrics, reporting, finance and analytics.
- Collaborated with IT teams to address system bugs and implement necessary updates, maintaining optimal performance.
- Reduced manual workload for HR staff by automating key tasks through the HRIS platform.
- Enhanced reporting capabilities by developing custom reports to meet organizational needs.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Science - E-Business Technology & Management
YPC International College - LJMU
Cheras, Kuala Lumpur 08.2014 - 05.2017
Skills
- Google Doc, Sheet, Slides & Form
- Microsoft Word, Excel & Power Point
- SQL
- Java Script
- Oracle
- Linux / Unix
- Data Tracking
- Escalation procedures
- Report writing skills
- Analytical Skills
- Data Management
- Team Leadership
- Staff training
- Team building
Websites
Timeline
Content Review Analyst
Accenture Solution Sdn. Bhd.
08.2018 - 07.2019
Branch Supervisor
J&T Express
06.2018 - 08.2018
HRIS Analyst (Intern)
Technip FMC
08.2017 - 01.2018
Bachelor of Science - E-Business Technology & Management
YPC International College - LJMU
08.2014 - 05.2017
Senior Process Executive
Cog Dev Malaysia Sdn. Bhd.
9 2020 - Current
Process Executive
Cog Dev Malaysia Sdn. Bhd.
9 2019 - 9 2020
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