Gobeena Nair

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed approximately 30 incoming calls, emails and live chats per day from customers.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.

Collected data, input records, and protected electronic files.

• Scheduled appointments and meetings, organized materials and prepared rooms.
• Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
• Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
• Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
• Planned and executed events for employees and clients and managed logistics and vendor relations.
• Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
• Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
• Maintained protocol throughout routine work days and special events.
• Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
• Supported executive decision-making by preparing detailed reports on various business metrics and trends.
• Led, directed, managed and mentored 5 administrative staff members.

• Delivered customer service via phone, email, and chat.
• Addressed customer complaints efficiently and professionally.
• Maintained service records and compiled reports.
• Collaborated with teams to improve service processes.
• Conducted promotional efforts to boost brand presence.
• Ensured all activities aligned with corporate standards.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Investigated and resolved accounting, service and delivery concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.