Glenn Ortize
Tawau, Sabah,12
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
3
3
Certifications
Work History
Assistant Project Manager
Borneo Megarich Sdn Bhd, Top Marine Slipways SB
Sandakan, SABAH
05.2021 - Current
- Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
- Supported timely project delivery by proactively identifying risks and developing mitigation plans.
- Streamlined workflow processes within the team by introducing new productivity tools that increased overall efficiency.
- Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Reduced project costs with effective budget management and resource allocation strategies.
- Facilitated smooth project handovers to clients by ensuring thorough documentation and comprehensive training sessions.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress, and technical problems
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Led team meetings to assess project progress and plan appropriately to meet delivery targets
Sole Proprietor
GMO Trading Company
08.2020 - 04.2021
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Utilized project management tools and techniques to effectively plan, execute, monitor, control, and close out projects successfully while meeting or exceeding client expectations.
- Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
- Streamlined business operations for greater efficiency and cost-effectiveness, resulting in improved profit margins.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Entered income and expense details into business databases to track purchases and address variances.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Officer
Hong Leong Bank Berhad
01.2004 - 07.2020
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Collector
Citibank
09.1995 - 06.1999
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Worked closely with legal teams when necessary to resolve complex cases involving litigation or bankruptcy proceedings.
- Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.
- Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Documented changes in accounts and on credit reports.
Bank Teller
Mayban Finance Berhad
04.1994 - 07.1995
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
High School Diploma -
La Salle College
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
SM Holy Trinity Tawau
Tawau, Sabah, Malaysia 04.2001 -
Skills
Project Briefs
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
Life Insurance License
Badminton
To relief stress and maintain fitness i play badminton ocassionally.
Timeline
Assistant Project Manager
Borneo Megarich Sdn Bhd, Top Marine Slipways SB
05.2021 - Current
Sole Proprietor
GMO Trading Company
08.2020 - 04.2021
Unit trust License
08-2015
Life Insurance License
05-2015
General Insurance License
10-2014
Customer Service Officer
Hong Leong Bank Berhad
01.2004 - 07.2020
High School Diploma -
La Salle College
04.2001 -
High School Diploma -
SM Holy Trinity Tawau
04.2001 -
Collector
Citibank
09.1995 - 06.1999
Bank Teller
Mayban Finance Berhad
04.1994 - 07.1995
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