Glenn Ortize
Tawau, Sabah,12
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
3
3
Certifications
Work History
Assistant Project Manager
Borneo Megarich Sdn Bhd, Top Marine Slipways SB
Sandakan, SABAH
05.2021 - Current
- Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
- Supported timely project delivery by proactively identifying risks and developing mitigation plans.
- Streamlined workflow processes within the team by introducing new productivity tools that increased overall efficiency.
- Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Reduced project costs with effective budget management and resource allocation strategies.
- Facilitated smooth project handovers to clients by ensuring thorough documentation and comprehensive training sessions.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress, and technical problems
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Led team meetings to assess project progress and plan appropriately to meet delivery targets
Sole Proprietor
GMO Trading Company
08.2020 - 04.2021
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Utilized project management tools and techniques to effectively plan, execute, monitor, control, and close out projects successfully while meeting or exceeding client expectations.
- Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
- Streamlined business operations for greater efficiency and cost-effectiveness, resulting in improved profit margins.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Entered income and expense details into business databases to track purchases and address variances.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Officer
Hong Leong Bank Berhad
01.2004 - 07.2020
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Collector
Citibank
09.1995 - 06.1999
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Worked closely with legal teams when necessary to resolve complex cases involving litigation or bankruptcy proceedings.
- Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.
- Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Documented changes in accounts and on credit reports.
Bank Teller
Mayban Finance Berhad
04.1994 - 07.1995
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
High School Diploma -
La Salle College
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
SM Holy Trinity Tawau
Tawau, Sabah, Malaysia 04.2001 -
Skills
Project Briefs
Client Interfacing
Schedule Management
Meeting Coordination
Project Resource Assessment
Client Relationships
Project monitoring
Cost Control
Project Reporting
Regulatory Compliance
Project Planning
Billing management
Purchasing and procurement
Quality Assurance
Staff Management
Customer Relationship Management
Team Leadership
Budget Control
Documentation And Reporting
Work Planning and Prioritization
Decision-Making
Gantt Charts
Analytical Skills
Multitasking Abilities
Active Listening
Interpersonal Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
Life Insurance License
Badminton
To relief stress and maintain fitness i play badminton ocassionally.
Timeline
Assistant Project Manager
Borneo Megarich Sdn Bhd, Top Marine Slipways SB
05.2021 - Current
Sole Proprietor
GMO Trading Company
08.2020 - 04.2021
Unit trust License
08-2015
Life Insurance License
05-2015
General Insurance License
10-2014
Customer Service Officer
Hong Leong Bank Berhad
01.2004 - 07.2020
High School Diploma -
La Salle College
04.2001 -
High School Diploma -
SM Holy Trinity Tawau
04.2001 -
Collector
Citibank
09.1995 - 06.1999
Bank Teller
Mayban Finance Berhad
04.1994 - 07.1995