JEZRAEL RAYMOND

Spearheading the Loss Prevention Department by implementing comprehensive security measures, enhancing safety protocols, and ensuring regulatory compliance to safeguard guests, employees, and assets. Appointed as a Paradigm PJ JMB Committee Member in representing the hotel , actively contributing to the development and execution of safety and security strategies, including risk assessments, traffic flow management, and surveillance enhancements. Collaborated with stakeholders and local authorities to address security challenges, improve emergency response preparedness, and foster a safe and secure environment for the property and surrounding community.

.Restructured departmental operations in collaboration with the Loss Prevention Cluster Director, optimizing security protocols and ensuring operational efficiency. During the tenure, successfully completed the surveillance equipment upgrade project worth RM 1,000,000.

Successfully led post-pandemic operations by implementing a robust COVID-19 response team, restructuring security operations through a tailored 90-day plan, and enhancing crisis preparedness with targeted training and safety initiatives. Partnered with key departments to develop comprehensive crisis management frameworks, achieving a successful JKKP Johor audit.

Directed daily security operations, conducted regular fire life safety audits, and ensured full compliance with safety protocols. Played a pivotal role in safeguarding guests, staff, and vendors during the pandemic through proactive security measures.

Joined as part of the pre-opening Team.Performed thorough threat assessments, implemented preventive security measures, and managed high-risk operations such as nightclub and bar security, ensuring a safe and controlled environment.

Established and led the Security Department during pre-opening, focusing on logistics, staff training, and performance benchmarking to ensure operational readiness and excellence.Boosted employee awareness of loss prevention policies through regular training sessions, workshops, and visual aids.

Supervised day-to-day operations to meet performance, quality and service expectations. Oversaw operations across sports facilities, food & beverage services, and events, ensuring seamless execution, high service standards, and exceptional guest satisfaction.

Delivered professional and quality service while leading daily security operations, managing VIP protocols, and resolving security incidents with precision and efficiency.

Served as the first line of defense at Jurong Island checkpoint, ensuring the clearance of people, vehicles, and goods while maintaining smooth traffic flow through effective crowd and traffic control. Led the mobile patrol unit, inspecting key installations, detecting unauthorized activities, and acting as the first responder to incidents such as road traffic accidents, theft, and industrial emergencies. Recognized for excellence during training, receiving Top of the Class awards in IPPT (Individual Physical Proficiency Test) and PUT (Police Unarmed Tactics).