GISELE NG

- To achieved sales goals and exceeding it consistently.
- Develop and execute business strategies for Northern Region.
- Explore business opportunities and provide sound solutions to prospects with designated region and 3rd country.
- Develop good business relationship with key accounts and explore potential or new services to provide.
- Responsible and manage the branch profit and loss, develop the branch business plan and look for opportunities to grow branch.

- To lead and maintained team with friendly & professional relationship in person & via voice through excellent services & enhanced customer / vendor satisfaction by cultivating very close client relationships.
- To manage all the inquiries from customers, agents and branches being attended to timely & effectively.
- To manageg in overview CS dev & servicing of new, in-house & nomination account.
- Build good relationship with vendors & nego best quote.

- Lead and develop an effective team through communication, performance management, development plans.
- Provided coaching and development, performance reviews, and on-the-job training.
- Administer annual performance reviews and evaluates the work of subordinate staff.

- To ensure finance in monitoring the debtors aging and keep the company exposure under good control.
- To ensure prompt collection within approved credit and limit.
- Ensure all statistics and reports being prepared and submit on time.
- Provided Risk Management and liability assessment when requested.

- Increased sales revenue by developing and implementing effective sales strategies.

- Handled customer relations issues, enabling quick resolution, and client satisfaction.

- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

- Built long-lasting client relationships through excellent customer service and consistent followups.

- Led a successful sales team by providing motivational coaching and performance-based incentives.

- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

- To comply customer SOP and to ensure shipment arrangement through effective communication and follow-up with the respective party to avoid violation and service failure. SOP refers to individual customer SOP with timeline.

- Maintain or increase Lifting/GP as budgeted. 100% customer retention rates without losing any customers due to service failure. Existing accounts-development / enhancement and increase levels of cooperation / partnership.

- Handling all the inquiries from oversea agent, customers, and branches by ensure all the inquiries being attended to Timely and Effectively.

- To lead the sales & customer service team to provide good support and services to our existing and potential customers.

- To supervise sales & customer service team on discipline, attendance, and work performance.

- Zero bad debts / payment within approved credit term and period.

- To comply customer SOP and to ensure shipment arrangement through effective communication and follow-up with the respective party to avoid violation and service failure. SOP refer to individual customer SOP with timeline.

- Maintain or increase Lifting/GP as budgeted. 100% customer retention rates without losing any customers due to service failure.
Existing accounts-development / enhancement and increase levels of cooperation / partnership.

- Inquiries and Complaints to acknowledge and reply by status update from the emails receive.
i) Handle customer / agent complaints in a competent manner.
ii) Ensuring all complaints are attended promptly and countermeasures worked out with respective departments to ensure no repetition of the service failure. All complaints received must be reported to manager. If the complaint cannot be resolved, then it should be referred to Senior management for further decisions.

- To ensure all shipping documents details and required data handle by individuals are reflecting accurately and strictly adhere to timeline as estabilshed in general SOP flow.

- Accurate costing updated in system and job closing on time.

- Accomplish and strictly adhere to comply customer’s daily/weekly/monthly
reporting assigned with timely manner as per individual customer SOP.
To analysis and provide comments and solution proposal and report by monthly basis reporting if observe changes.

- Zero bad debts / payment within approved credit term and period.

- Other task as and when assigned - To revert and complete within one week upon task given.

- Trained new hires on company policies, procedures, products, and services to ensure consistent quality across the team.

- Conducted thorough research into complex inquiries before providing comprehensive responses to customers'' questions or concerns.

- Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.

- Contributed suggestions for process improvements during team meetings, resulting in more efficient workflows within the department.

- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.

- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.

- Streamlined service processes for better response times and improved overall customer experiences.

- Established long-term client relationships through consistent delivery of high-quality products and services.

- Enhanced customer satisfaction by streamlining communication channels and improving response times.

- Developed innovative solutions to complex problems, resulting in improved organizational performance.

- Achieved company growth by implementing strategic marketing plans and business development initiatives.

- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.

- Communicated directly with customers and operation team to build strong business networks and relationships.

- Developed customized solutions for clients, addressing their unique needs and helping them for smooth deliveries.

- Generated revenue growth by developing and executing targeted sales strategies to expand market share.

- Increased client base by identifying and pursuing new business opportunities through market research and networking.