To work in a technical and customer service environment and to become associated with a firm in which I may make a significant contribution.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
26
26
years of professional experience
Work History
Residential Care Director
Seri Cahaya
01.2015 - 01.2025
Oversee and manage the day-to-day operations of a residential facility serving both children and elderly individuals.
Supervise and manage a multidisciplinary team, including caregivers, healthcare professionals, and administrative staff.
Develop, implement, and monitor individualized care plans for both child and elderly residents.
Ensure compliance with local, state, and federal regulations related to child protection, elderly care, and healthcare standards.
Manage facility budgets, resources, and financial planning to ensure operational efficiency and quality care.
Maintain a safe, secure, and welcoming environment for all residents, ensuring the facility meets safety and accessibility standards.
Foster strong relationships with families, community partners, and external stakeholders to support residents’ well-being.
Monitor and evaluate resident health, well-being, and satisfaction, adjusting care plans as necessary.
Coordinate and facilitate engaging social activities and programs that promote the emotional and physical well-being of residents.
Address and resolve conflicts, complaints, or emergencies in a timely and professional manner.
Develop and implement staff training programs to ensure high-quality care and compliance with regulations.
Handle recruitment, performance management, and retention of staff to maintain a skilled and compassionate team.
Regularly assess the effectiveness of care programs and make improvements as needed.
Lead strategic initiatives to enhance the overall quality of care and improve operational outcomes.
Technician Specialist
JABIL CIRCUIT Sdn. Bhd.
11.2007 - 01.2015
Attached to Test Debug Department
Attached with Proximal environment manufacturing RF products
In- charge customer return product and do FA on products as well as components
Trouble shoot and repair boards and set assemblies
Salvaged rejected parts / assemblies
Attend improvement planning and yield meeting
To support in the line set up product change over & transfer
Able to read hard copy / soft copy schematic diagrams
Responsible on handling functional cards troubleshooting and shiftily maintaining in and out of debug cards
Functions composed of clearing and maintaining functional debug wip and RMA debug wip
Improve yield rate of production line
Engineering concepts for product yield improvement & process optimization
Perform findings on hardcore boards with independent ideas with minimal supervision
Performing debug on off line concept debug wip clearance for boards
Take over new responsibility by transfer from off line debug to newly introduced AGILENT (RMA)
Full field customer's satisfaction on clearing customer return cards on time according to shipment schedule
Handle current and new product transfer
Ability to use failure analysis/debug tools and soldering iron
Also able to read schematic diagrams and component specs
Knowledge on statistical process control / oscilloscope
Able to lead CFT in providing technical solutions with the ability to handle customer product requirements
Perform board level debugging high level troubleshooting for ICT / FT rejects
To provide real time feedback to production and engineering on the process
Responsible on planning shiftily productivity or output from each and every station or process involved
Maintain debug wipe and perform daily debug wip reports and completion on CA raised
Performed troubleshooting and diagnosis on malfunctioning equipment.
Managed maintenance activities, supervised staff, and inspected equipment.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Inspected, evaluated and calibrated electrical and mechanical systems and components.
Assisted in development of system security protocols.
Installed and configured operating systems and applications.
Technician Specialist
SOLECTRON TECHNOLOGY Sdn. Bhd.
09.2000 - 07.2003
Attached to Test Debug Department
Attached with Proximal environment manufacturing Wireless products
In- charge customer return product and do FA on products as well as components
Trouble shoot and repair boards and set assemblies
Salvaged rejected parts / assemblies
Attend improvement planning and yield meeting
To support in the line set up product change over & transfer
Able to read hard copy / soft copy schematic diagrams
Responsible on handling functional cards troubleshooting and shiftily maintaining in and out of debug cards
Functions composed of clearing and maintaining functional debug wip and RMA debug wip
Improve yield rate of production line
Engineering concepts for product yield improvement & process optimization
Perform findings on hardcore boards with independent ideas with minimal supervision
Performing debug on off line concept debug wipe clearance for boards
Take over new responsibility by transfer from off line debug to newly introduced IBM (RMA)
Full field customer's satisfaction on clearing customer return cards on time according to shipment schedule
Handle current and new product transfer
Ability to use failure analysis/debug tools and soldering iron
Also able to read schematic diagrams and component specs
Knowledge on statistical process control / oscilloscope
Completed preventive maintenance on machines to enhance production and maintain quality.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Manufacturing
DMS Microcut Sdn. Bhd.
06.1999 - 08.2000
Operating CNC Tooling Machine
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Made sure that products were produced on time and are of good quality.
Performed preventative maintenance and inspections on production machinery.
Recorded and documented all maintenance activities in accordance with company policies and procedures.
Installed and maintained manufacturing equipment according to manufacturer specifications.
Trained and supervised production staff in use of equipment and machinery.
Performed daily maintenance and servicing of equipment to maintain smooth-running operations.
Education
Diploma - Electrical & Electronics Engineering
RIFA COLLEGE
Kulim, Kedah
01.1999
SIJIL PELAJARAN MALAYSIA - undefined
SEKOLAH MENENGAH RAJA MAHADI
01.1995
PEPERIKSAAN MENENGAH RENDAH - undefined
SEKOLAH MENENGAH TELUK KUMBAR
01.1993
Skills
Proficient in MS Windows
Microsoft Office
Photo Editor
Operating System (Dos- Disk Operating System)
Excellent interpersonal and communication skills
Strong Personality
Positive attitude
Ambitious
Highly enthusiastic
Self-disciplined
Strong leadership
Initiative
Independent
Self motivated
Activity coordination
Health and safety
Resident assistance
Marketing and advertising
Safety compliance
CRM
Hubspot
Slack
Avaya
Communication Skill
Email management
Case management
Ic Number
780110-08-7355 (A3938009)
Personal Information
Gender: Male
Nationality: Malaysian
Marital Status: Married
Religion: Hindu
Availability: Immediately
Possess own laptop and office space environment and headset for remote positions
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