Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Languages
References
Timeline
Generic
Giridharan Shunmugam

Giridharan Shunmugam

Puchong

Summary

IT leader with 19 years in managed services, network operations, and cybersecurity. Expert in developing information security frameworks and aligning IT operations with NIST standards. Proven ability to build SOC, NOC, and Cloud Operations teams, ensuring 24/7 service continuity. Currently pursuing CISSP certification to enhance cybersecurity leadership skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Head of Department

Glocomp Systems
11.2022 - Current
  • Provided strategic leadership across SOC, NOC, and Cloud Operations, managing a 35-member team responsible for 24/7 service continuity and 99.9% uptime.
  • Led the establishment of information security governance within IT Operations, embedding security controls and policy enforcement into operational workflows.
  • Designed and implemented a cross-functional IT governance framework, standardizing escalation paths, incident handling procedures, and compliance checkpoints across operations.
  • Integrated the NIST Cybersecurity Framework into core operational processes, increasing threat mitigation capabilities, and enabling structured incident response.
  • Created process documentation and playbooks for NOC and SOC functions, ensuring consistent adherence to security standards, and audit readiness.
  • Introduced performance and compliance KPIs (e.g., First Response Time, Resolution Time), improving accountability, reporting, and SLA performance by 20%.
  • Developed and launched process automation and monitoring protocols that bridged cybersecurity with day-to-day IT operations, improving visibility, and reducing response times.
  • Orchestrated the transformation of IT operations into a security-aware function, with continuous training, upskilling programs, and threat simulation exercises.
  • Directed risk assessments and operational readiness reviews, ensuring alignment with business continuity and disaster recovery planning.
  • Conducted quarterly governance reviews and executive reports, ensuring transparency on compliance, security metrics, and operational performance.
  • Oversee and manage departmental operational expenditures (OPEX), ensuring cost efficiency and alignment with organizational financial goals.
  • Lead the development and execution of new Go-To-Market (GTM) strategies in close collaboration with cross-functional teams, driving business growth, and enhancing overall profitability and market competitiveness.
  • Utilize data-driven insights to optimize resource allocation, monitor financial performance, and support strategic decision-making at the leadership level.

Technical Manager

Glocomp Sdn Bhd
08.2013 - 11.2022
  • Managed a team of 16 engineers, ensuring 24/7 NOC operations with a 98% adherence to SLAs for enterprise clients.
  • Led a 24x7 support team to oversee real-time network operations and incident management, achieving consistent uptime and rapid fault recovery within strict SLA timelines.
  • Oversaw the successful execution of the Celcom 5G deployment, leading Day-2 operations and achieving a reduction in downtime for mobile and enterprise users.
  • Designed and deployed secure, scalable network architectures for service providers, optimizing performance and reducing latency.
  • Conducted capacity planning and traffic engineering for large-scale enterprise and service provider networks, improving scalability and service reliability.
  • Implemented a knowledge-sharing framework, fostering collaboration and reducing issue resolution.
  • Delivered advanced troubleshooting for multi-vendor platforms, including Cisco, Brocade, and Juniper.
  • Standardized operational procedures for NOC and escalation protocols, ensuring seamless collaboration between technical teams and stakeholders.
  • Collaborated with vendors and cross-functional teams to evaluate, assess, and deploy recent technologies, improving service delivery and performance.

Tier 3 Technical Lead

Hewlett Packard (HP)
10.2009 - 07.2013
  • Provided expert technical support for complex hardware and network issues, resolving escalated problems efficiently to maintain client satisfaction.
  • Diagnosed root causes and implemented effective solutions using ITIL frameworks and advanced troubleshooting techniques.
  • Led SWAT calls for critical network incidents, coordinating cross-functional teams to minimize disruption and restore services rapidly.
  • Designed and maintained incident response processes, ensuring consistent, highquality resolution of escalated technical issues.
  • Provided mentorship and training to Tier 1 and Tier 2 engineers, enhancing their technical capabilities and reducing dependency on Tier 3 support.
  • Conducted performance evaluations and recommended infrastructure upgrades, improving system reliability and scalability for enterprise clients.
  • Supported network optimization projects, identifying bottlenecks and implementing configurations to improve throughput and minimize latency.
  • Assisted in the development and rollout of new policies and procedures, ensuring alignment with organizational goals and industry best practices.
  • Oversaw the testing and deployment of network hardware and software updates, ensuring compatibility and adherence to security standards.
  • Played a key role in onboarding new team members, creating training materials and guiding them through operational workflows.

Network Analyst

Netstar Australia Pty Ltd
01.2007 - 09.2009
  • Delivered remote and onsite technical support, leveraging advanced diagnostic techniques to resolve customer issues efficiently.
  • Generated detailed monthly network utilization reports, providing actionable insights to clients for capacity planning and performance optimization.
  • Monitored network performance using advanced tools, proactively identifying and addressing potential issues before impacting end-users.
  • Collaborated with cross-functional teams to design and deploy tailored networking solutions for enterprise clients, ensuring optimal performance and scalability.
  • Led system upgrades and migrations, minimizing downtime while ensuring seamless integration of recent technologies.
  • Provided training and support to junior team members, fostering skill development and enhancing team performance.

Network Engineer

Datacraft Advanced Network Services Sdn Bhd
01.2006 - 01.2007
  • Provided 1st and 2nd level troubleshooting for client network issues, ensuring timely resolution and minimal disruption.
  • Installed and maintained client networks, including routers, switches, and related infrastructure, ensuring seamless connectivity and stability.
  • Configured and maintained backups for routers and switches to support disaster recovery and ensure quick restoration during outages.
  • Managed VLAN configurations and optimized switching for client LAN environments, improving network performance and segmentation.
  • Delivered exceptional service while supporting IT/Computer network infrastructure in the hardware industry as a Junior Executive.

Education

Cisco Certified Internetwork Expert (CCIE) Routing & Switching - Enterprise Certification

01.2014

Bachelor of Computer Science - Information Technology

University Tun Abdul Razak
01.2007

Skills

  • Team leadership
  • IT operations management
  • NIST cybersecurity framework
  • Mentorship and training
  • Data-driven decision making
  • Negotiation tactics
  • Performance evaluation
  • Business development and planning
  • SLA and OLA management
  • Security frameworks and compliance
  • Strategic planning and execution
  • People management and development
  • Financial analysis and reporting
  • Problem management and resolution
  • ITIL best practices
  • Networking protocols: MPLS, BGP, OSPF, EIGRP
  • VLAN configuration and management
  • Quality of service (QoS)
  • SD-WAN implementation
  • IPRAN architecture
  • Cisco, Juniper, Fortinet expertise
  • Sophos and Huawei solutions
  • Cloud services: AWS and Azure
  • Load balancing techniques
  • Virtualization technologies
  • SOC design and operations
  • Incident response planning
  • Cybersecurity programs and policies
  • Vulnerability assessments and remediation

Certification

  • Cisco Certified Internetwork Expert (CCIE) Routing & Switching/Enterprise, 43889, 2014-01-01, 2026-05-01
  • Certified Ethical Hacker (CEHv11), 2021-05-01
  • Cisco Certified Internetwork Expert (CCIE) Routing & Switching, 2014-05-01, 2026-05-01
  • Cisco Certified Specialist Enterprise Design, 2020-01-01
  • CCNP Security, 2023-05-01, 2026-05-01
  • ITIL Foundation Certification

Languages

  • English
  • Bahasa Malaysia
  • Tamil

Accomplishments

  • 10 years of becoming CCIE

Languages

Tamil
First Language
English
Proficient (C2)
C2
Malay
Proficient (C2)
C2

References

References available upon request.

Timeline

Head of Department

Glocomp Systems
11.2022 - Current

Technical Manager

Glocomp Sdn Bhd
08.2013 - 11.2022

Tier 3 Technical Lead

Hewlett Packard (HP)
10.2009 - 07.2013

Network Analyst

Netstar Australia Pty Ltd
01.2007 - 09.2009

Network Engineer

Datacraft Advanced Network Services Sdn Bhd
01.2006 - 01.2007

Cisco Certified Internetwork Expert (CCIE) Routing & Switching - Enterprise Certification

Bachelor of Computer Science - Information Technology

University Tun Abdul Razak

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Giridharan Shunmugam