Giam Wai Kit
Payroll Implementor / Support
Kuala Lumpur
Summary
Currently working at AutoCount Sdn Bhd as a Software Implementor / Technical Support where the main objective is to assist client in software troubleshooting and implementing payroll software. I also provide payroll management / consulting services on the side for some of my clients. Furthermore, I am also certified as a Trainer by HRD TTT Corps and am working my way to become an Accredited Certified TTT (Train The Trainer).
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
IT Technical Support / Implementor
AutoCount
12.2022 - Current
- Provided support such as guidance, troubleshooting or consultation to dealers and customers on AutoCount Products via phone calls, emails and remote access
- Keeps record of job performed such as inquiries, complaints, feedback and solution provided
- Follow up unfinished job from time to time both internally and externally to ensure customer's inquiries does not left unattended
- Liaise with Sales Department on any potential clients / new users that are interested in opting for training
- Arrange on-site / online training on how to utilize software for existing / new clients
- Provide 1-to-1 support such consultation and guidance to clients after training to ensure clients are well-versed with how to operate software in a proper manner via phones calls, emails, WhatsApp, & remote access
- Liaise with Support Department to assist in contacting clients for troubleshooting.
Manager
Inside Scoop
04.2021 - 11.2022
- Worked to ensure positive and hassle-free customer experience
- Helped to increase customer return rates by providing excellent customer services
- Manage and lead team of staffs during working hours.
Software Technical Support / Data Entry
Lambda Technologies Sdn Bhd
01.2021 - 03.2021
- Performed various tasks given by supervisor such as Data Entries, Remote accessing client's server, assistance in setting up servers and many more
- Completed internship over course of 3 months.
Education
High School Diploma -
Inti International College Subang
Subang Jaya, Selangor 05.2019 - 05.2021
SMK Kepong Baru
Kuala Lumpur 01.2014 - 05.2018
Skills
End-User Training
undefinedDetails
1-5-10 Nova II Apartment Sri Sinar, Kuala Lumpur, 51200, Malaysia, 0163892288, giamwaikit0510@gmail.com
Personal Information
- Date of Birth: 10/05/01
- Nationality: Malaysian
- Driving License: Class D
Certification
Certified TTT, HRD TTT Corps - [Mar2024-Present]
Timeline
Certified TTT, HRD TTT Corps - [Mar2024-Present]
03-2024
IT Technical Support / Implementor
AutoCount
12.2022 - Current
Manager
Inside Scoop
04.2021 - 11.2022
Software Technical Support / Data Entry
Lambda Technologies Sdn Bhd
01.2021 - 03.2021
High School Diploma -
Inti International College Subang
05.2019 - 05.2021
SMK Kepong Baru
01.2014 - 05.2018
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