Security & SIEM Tools
Ghutai Zaki
Chantilly,Virginia
Summary
IT and cybersecurity professional with hands-on experience in system support, compliance monitoring, and service desk operations. Contributed to risk mitigation and digital compliance efforts at the Canada Revenue Agency and TD Canada Trust. Applied Python in personal projects focused on threat detection and predictive modeling. Skilled in cybersecurity frameworks including MITRE ATT&CK and NIST, with practical exposure to vulnerability assessment and threat intelligence mapping. Actively support diversity in technology as an Ambassador for Women in Tech, mentoring early-career professionals and hosting community learning sessions.
Overview
2
2
Certification
2
2
years of professional experience
Skills
- MITRE ATT&CK
- NIST
- Audit Readiness
- Policy Development
- Incident Response
- Identity & Access Management (IAM)
- Secure SDLC
- Encryption
- Data Automation
- Governance
- Phishing detection
- Vulnerability assessment
- Network security
- Risk assessment
- Incident response
- Threat intelligence
- SIEM management
- Procedure documentation
- Regulatory compliance
- Task prioritization
Timeline
Master of Science - Information Technology & Cybersecurity
Virginia Tech
05.2025 - Current
Associate of Science - Software Engineering Technology
Centennial College
09.2022 - 04.2025
Call Center Agent / Junior Tax Associate
Canada Revenue Agency
04.2022 - 04.2023
Bachelor of Science - Commerce & Business Administration
Nipissing University
09.2021 - 04.2023
Personal Banking Associate
TD Canada Trust
04.2021 - 04.2022
Certification
- Security+, CompTIA
- AWS Cloud Architect Masters Certification
Work History
Call Center Agent / Junior Tax Associate
Canada Revenue Agency
04.2022 - 04.2023
- Enhanced data protection protocols for 300+ sensitive taxpayer records, reducing potential breach risks by 20% in compliance with federal privacy regulations
- Drafted and prepared compliance documentation supporting 12+ internal audits, improving audit readiness and helping departments align with CRA governance standards
- Monitored user activity across three internal CRA systems and generated weekly performance reports, resulting in a 10% increase in process compliance across high-risk areas
- Identified and escalated 50+ suspicious account activities, including 30+ confirmed phishing attempts, by cross-referencing caller reports and system logs, directly supporting fraud investigations
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Personal Banking Associate
TD Canada Trust
04.2021 - 04.2022
- Investigated and escalated 40+ high-risk cases involving suspected money laundering, fraud, or client misrepresentation by producing clear, actionable reports that supported timely compliance reviews and audit readiness
- Detected 30+ identity theft red flags during client onboarding and transaction monitoring, helping prevent unauthorized access and potential financial loss in high-risk portfolios
- Maintained comprehensive AML/KYC documentation for over 200 client accounts weekly, ensuring data accuracy for internal audits and regulatory reporting in line with FINTRAC standards
- Educated 20+ clients weekly on identifying phishing attempts and digital fraud, resulting in a 98% satisfaction rate in post-session surveys and increased security awareness
Software
Productivity & Collaboration Tools
Python
Shell scripting (Bash)
Powershell
NIST Cybersecurity Framework
MITRE ATT&CK
SO 27001
Education
Master of Science - Information Technology & Cybersecurity
Virginia Tech
Blacksburg VA 05.2025 - Current
Associate of Science - Software Engineering Technology
Centennial College
Toronto ON, Canada 09.2022 - 04.2025
Bachelor of Science - Commerce & Business Administration
Nipissing University
North Bay ON, Canada 09.2021 - 04.2023
Accomplishments
- Earned "Employee SpotLight" Award in 2021 from TD Canada Trust.
- Facilitated new customer service initiatives that resulted in a 70% improvement in satisfaction ratings.
- Surpassed branch targets by more than 510% in combined metrics, including new account openings, credit line issuance, and deposit growth within the first 4 months working at TD Canada Trust.
- Received "Employee All Start Award" by DMCC at Canda Revenue Agency for my accuracy and risk detection.
- Exceeded quarterly productivity objectives by 120% at Canada Revenue Agency.
Websites
Languages
English
Bilingual or Proficient (C2)
Turkish
Advanced (C1)
Persian
Bilingual or Proficient (C2)
Urdu
Upper intermediate (B2)
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