GHULAM MUSTAFA

Project and clients - Digital Transformation Pursuit

Personas, Tabbing Hajj, Maybank, Proton, Iconic Celcom/Digi, CIMB, Unikl, Westports Malaysia, Indah Water & Air Asia

• Solution Consultancy for IaaS, PaaS middleware and PaaS4SaaS solutions, starting from conception to solution delivery, adoption, renewal & business expansion
• Subject Matter Specialist Consultant for middleware as well as cloud-based technology solutions across APAC
• Leading high potential strategic customers in digital transformation journey and cloud adoption for SaaS/PaaS/IaaS throughout cloud life cycle by capturing workload migration requirements; assisting with creating cloud migration strategies; define delivery architecture, create migration plans, design orchestration plans, developing adoption plans by identifying effective Use-Cases and exploring for expansion opportunities as their earned trusted advisor
• Steering Customer Experience and Success: starting from technical solution perspective; develop and deliver outstanding prototypes and demonstrations; RFP/RFI responses; TCO preparation, solution design; use case implementation delivery; ensure that Oracle IaaS and PaaS cloud services are successfully adopted by customers
• Work together with Customers to expand Oracle Cloud Footprint
• Championing/navigating customer interest and expansion opportunities by running regional Oracle Cloud workshops and hackathons; develop & stay in touch with top decision makers at key accounts; participate and lead aspects of proposal development process, including pricing
• Act as analyst and advisor; extend knowledge base by defining novel approaches, by coaching others and by providing leadership in their professional communities internally and externally; actively participate in organizational skill exchanges and transfer of expertise.

• Experienced applications cloud consultant/evangelist with focus on assisting customers in digital transformation and cloud adoption for SaaS Applications
• Skilled in customer success, customer training need assessment, cloud adoption, renewals, expansions, Business Process Analysis, Enterprise Software, and Analytics
• Drove customer loyalty and product consumption to realize quantifiable ROI value from Oracle products and service by understanding and execution of near- and long-term CLOUD vision of customer
• Steered maximum adoption of Oracle Cloud solutions and identify/drive product expansion opportunities via high value relationships with customers to increase customer retention
• Provided technical expertise to Industry team members, broader partners ecosystem and customers throughout their journey to Cloud
• Lead various partners/customers on new implementations methodologies and recommended best practices of Oracle and guide clients in complete implementation life cycles of various Fusion ERP/HCM/CX modules
• Subject Matter Expert for ERP/HCM/CX customers in overall project management by developing project plans and ensuring customization, business process analysis and process selection
• Strategized risk management plans, risk register including risk mitigation and quantification of risks.

• Championed Implementation Management Process (IMP) consulting service delivery in 100 + strategic projects by providing direction, project management to customers for successful deployment of ORACLE enterprise resource planning (ERP), technology, core banking, CRM, hardware, utilities, communications, CRM and fusion middleware solutions in projects with Askari Bank, SNGPL/SSGC, Mobilink, Telenor, PTCL (ETISLAT) in SAGE-West region
• Led Consulting, Technical Advisory and Service Delivery to customers on selection, implementation and use of Oracle products & Services through earned influence and drove “Customer Life Cycle Management Strategy” and earned more revenue from existing install base customers
• Earned almost 30 Million USD during last nine + years in Oracle's Install base in SAGE WEST by executing Install Base Harvesting Program (IBHP)
• Proactive Project Manager for 200+ Strategic ERP/HCM/Technology/Systems Implementations & Consulting Services Projects across industries and countries
• Determined Oracle's Customer Care (CC) and Customer Success Business priorities in South Asia Growth Economies (SAGE West) Region in conjunction with Asia Pacific (APAC), to align Customer Care Rationale with region's business objective
• Reactive Issue and Conflict Management for Complete Oracle Product Portfolio Customer Care Project and Services Delivery Assurance Customer Assessment Management & Account Management Customer Care and Process Improvement Business Development in Existing Install Base through IBHP Program

• Chief Consultant/CIO For BPR and Technology Architecture Sizing and Selection/Project Planning/Team Development/Contract/Project Manager for Oracle EBS Implementation in various divisions of Crescent Group Pakistan.

• Consultant IT/Contract Management/ Project Manager for Multi-Million Dollar (300 Million USD) Consulting Services and Procurement Contracts outsourced to Global top IV Consultants (PwC, Bearing Point, Siemens, Co-Waters) for Asia's Largest Public Sector SAP R/3 Deployment
• Full SAP Life-Cycle Implementation
• Designed, Installed and Managed Pakistan's Largest Wide Area Network covering every single District of Pakistan, Consultant for Technology Selection and acquisition, Quality Assurance/Project Manager for PIFRA IT/Network/SAP Infrastructure's Implementation & Maintenance
• Formulated IT Strategy for PIFRA-II, IT Infrastructure designing, IT Risk Analysis & Management, Disaster Recovery, IT-Need Assessment & IT Resource Planning, Network Audit, Security and Compliance, IT Governance, ERP Business Continuity Management and Conflict Management
• Helped PIFRA to Save Millions USD by implementing additional modules in-house through Developing SAP Competency Center
• Helped PIFRA-II in Technology Selection for Hardware, Consulting Services and other IT infrastructure
• Developed & evaluated specifications/configurations for several International Competitive Biddings (ICB) for IT Infrastructure Acquisition and Consulting Services.

• Lead Consultant Requirement Specification Development of SPIDER SITE and Content Management System at Northumberland Care Trust of NHS UK/GAP Analysis and Technology Architecture Sizing and Selection/Project Planning/Team Development.

• IT Infrastructure Consultant/SAP FICO/HR Consultant for SAP Infrastructure Designing, testing, validation and Procurement for Project to Improve Financial Reporting and Auditing (PIFRA-I & II)
• Public Sector Business Development Lead for SAP R3 implementation and PWC/ABACUS Business Suite/Solutions.
• Managed high-stakes negotiations with stakeholders, securing favorable outcomes for all parties involved
• Streamlined project management processes, resulting in increased efficiency and timely delivery of projects

• Designing/Implementation/Management of overall MIS System & Infrastructure for providing Technical/Strategic Support to Global Change Scientists for their Global Modeling Servers & Software R & D/ Procurement Specialist.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results
• Conducted thorough market research and analysis, providing valuable insights for client decisionmaking

• System Administrator/ Infrastructure Designer /Project Coordinator & Manager/ Team Lead / Procurement Specialist/Faculty Member.