GHOVAN SUBRANIAM
Operations & Compliance Lead
Kuala Lumpur
Summary
Legally trained professional (Bachelor of Laws, LLB Hons) with extensive experience in operations, compliance support, case management, and customer-facing roles within regulated environments. Demonstrated capability in contract review support, documentation management, dispute resolution, and stakeholder communication. Background includes SME operations leadership, telecom and banking support services, and independent legal and compliance assistance for small and medium enterprises. Seeking opportunities in legal support, compliance, case management, or corporate operations where legal knowledge and practical business experience can be applied effectively.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Independent Legal & Ops Consultant (Freelance)
SME Clients
01.2025 - Current
- Provided contract review and documentation support for 3 SME clients on a project and retainer basis.
- Assisted in reviewing 8–12 vendor agreements and service contracts, focusing on basic commercial terms and risk identification.
- Supported 5–7 case files involving documentation, issue tracking, and dispute-related correspondence.
- Assisted clients with compliance documentation and internal process reviews to support operational requirements.
- Prepared 10+ summaries, reports, and administrative legal documents for management and internal use.
- Maintained professional engagement while actively seeking a full-time role aligned with legal and compliance functions.
Operations & Compliance Lead
Choice Cafe
03.2020 - 12.2024
- Managed day-to-day business operations, vendor contracts, and regulatory compliance requirements.
- Handled licensing, local council approvals, and compliance with statutory and operational regulations.
- Prepared and reviewed basic contracts, invoices, payment documentation, and supplier records.
- Managed customer complaints, dispute resolution, and service recovery in accordance with company policies.
- Oversaw staff scheduling, performance monitoring, and operational reporting.
- Maintained financial records, cash flow monitoring, expense reconciliation, and internal documentation.
- Coordinated with suppliers and service providers to ensure contractual adherence and service-level compliance.
IT Helpdesk / Support Executive
Atos Malaysia - Morgan Stanley (US)
01.2018 - 01.2019
- Provided frontline technical and application support to Morgan Stanley staff.
- Diagnosed and resolved system, network, hardware, and software issues.
- Supported applications including Microsoft Office and internal systems (Java & Squirel)
- Documented incidents and resolutions in accordance with internal procedures.
- Worked in rotational shifts within a multicultural, high-compliance environment.
Customer Care / Case Management Executive
Sudong sdn.bhd(Singtel - Singapore)
01.2017 - 01.2019
- Managed inbound customer cases for Singtel postpaid services.
- Handled Mobile Number Portability (MNP) cases and escalations.
- Provided accurate guidance on service terms, policies, and procedures.
- Managed live chat and email correspondence with proper case documentation.
- Conducted onboarding and training for new agents on systems and products.
Customer Service Agent
Aegis BPO Malaysia Sdn Bhd (celcom postpaid)
01.2015 - 01.2016
- Handled inbound and outbound customer service cases.
- Managed escalated issues requiring procedural and compliance adherence.
- Provided technical and service-related explanations to customers.
- Maintained accurate case notes for internal review and audit purposes.
Customer Service Executive
Kelly Services (Malaysia) Sdn Bhd - Vads (celcom prepaid)
01.2014 - 01.2015
- Managed high-volume customer interactions and service issues.
- Supported MNP cases and internal escalations.
- Ensured up-to-date product knowledge and accurate customer communication.
Administrative Assistant & Part-Time Tutor
Sri sukses Tuition Centre
01.2010 - 01.2012
- Managed administrative records, class schedules, and fee collection.
- Prepared learning materials and handled printing and documentation tasks.
Education
Bachelor of LLB Hons - Law
Brickfields Asia College
Kuala Lumpur, Malaysia 04.2001 -
STPM - Arts
SMK.METHODIST (ACS)
Sitiawan, Perak, Malaysia01.2012
SPM -
SMK.METHODIST (ACS)
Sitiawan01.2010
Skills
Client relationships
Client requirements assessment
Best practices implementation
Strategic planning
Organizational development
Processes and procedures
Quality assurance
Team leadership & development
Project management
Risk assessment
Reporting writing
Market research and analysis
References
- Jiya, Balan, Team Leader, +60 16-685 3811, Atos Malaysia
- Sandhiya, Sai, Team Leader, +60 18-248 6355, Sudong Sdn. Bhd
Interests
Badminton, MSSD doubles champion (2010) DISTRICT, Body Building, Enrolled in many transformation programe
Legal reading and case analysis, Fitness and strength training, ,Badminton
I bring a strong sense of accountability and professionalism to my work and am comfortable handling sensitive information in structured, regulated environments. I communicate clearly with stakeholders at different levels and approach case handling and documentation with care and accuracy. I am adaptable, disciplined, and committed to continuous learning, and I am seeking a stable, long-term role where I can grow while contributing consistently to the organizations.
Timeline
Independent Legal & Ops Consultant (Freelance)
SME Clients
01.2025 - Current
Operations & Compliance Lead
Choice Cafe
03.2020 - 12.2024
IT Helpdesk / Support Executive
Atos Malaysia - Morgan Stanley (US)
01.2018 - 01.2019
Customer Care / Case Management Executive
Sudong sdn.bhd(Singtel - Singapore)
01.2017 - 01.2019
Customer Service Agent
Aegis BPO Malaysia Sdn Bhd (celcom postpaid)
01.2015 - 01.2016
Customer Service Executive
Kelly Services (Malaysia) Sdn Bhd - Vads (celcom prepaid)
01.2014 - 01.2015
Administrative Assistant & Part-Time Tutor
Sri sukses Tuition Centre
01.2010 - 01.2012
Bachelor of LLB Hons - Law
Brickfields Asia College
04.2001 -
STPM - Arts
SMK.METHODIST (ACS)
SPM -
SMK.METHODIST (ACS)