Gharry Ghaffar
Manager IT Operation Support (MA Sepang), ITD
Sepang
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of post-secondary education
Work History
Manager
IT Operation Support MA Sepang, MAHB
2012 - Current
- Handle and manage 50 people consist of IT senior executive, executives and officers which runs on both shift and office hour
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground in accordance to company policy
- To ensure the smoothness and efficiency of KLIA ICT devices and its related operations which to assure high serviceability in order to avoid interruption towards internal stakeholder, passenger and public
- To effectively troubleshoot and diagnose the causes of system failure under KLIA IT Support first level recovery responsibility
- To identify areas where KLIA IT Support subsystems to be improve or upgrade
- Proactively involved in resolving recurrence problems and providing related solutions to avoid operation interruption
- To be involve in other KLIA ICT subsystems implementation and other related issues
- Responsible for KLIA ICT Operations & Maintenance which includes performing operational support and system maintenance
- Implement and monitor walkabout activities onsite for several equipments which includes Wifi, FIDS and check in kiosks
- Work with stakeholders and government agencies to keep all operating procedures up-to-date
- Attend and participate in operational meetings and discussion such as Baggage and Passenger Committee, QoS & ASQ working committee, Facilitation Committee and MCM MA Sepang
- Proactively involved in ICT development and implementation of transitional plans
- Support the writing of ISMS - ISO/IEC 27001:2005, OHSM 18001:2007 and QMS - ISO 9001:2008 procedures taking into account airport operational scenarios
- To undertake any related projects or tasks as may be assigned by Management from time to time
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Identify and recommend opportunities for IT commercial based services
- Accomplished multiple tasks within established timeframes
- Involved in assisting digital transformation for Airport 4.0 which consist of EZPaz, EZBags, SmartQ and CUPSS projects
- Experienced in handling ICT projects within MAHB eg: project manager for BHS HLC replacement (BBIT) in KLIA which cost within rm40 million, recently in 2024 leading in initiating and completing C&S Consultation for ICT SER Rooms Improvement and FIDS controller replacement for both T1 and T2
- Other responsibilities as instructed by the superior
Manager Airport System
Matech Sdn Bhd (Malaysia Airport Technologies)
2005 - 2009
- Head of Unit Airport System which includes all the subsystems FIDS, BHS, GAS, IB and AODB
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Lead Engineer (FIDS, GAS, PCPS, BHS)
Matech Sdn Bhd (Malaysia Airport Technologies)
2002 - 2004
- Working normal hours (0800 - 1700)
- To provide KLIA a fully integrated, real time resource planning, scheduling and allocation system
- It is one of the tools to make KLIA the major hub in the region
- GAS used ARIS software to manage gates and check-in counters to provide the best assignment of gates and check-in counter, generate gate chart and check-in counter allocation chart
- Operating under Oracle 7.3.2 database administrator that runs on AIX platforms using IBM servers
- Support, maintain, fine-tuning and enhance existing GAS Oracle database system together with the present GAS system administrator.
System Engineer (FIDS - Flight Information Display System)
TAMS.Com (Total Airport Management System)
2000 - 2001
- Working in 3 shifts to cover airport's non-stop 24 hours operations
- Support and maintain the computerized Flight Information Display System (FIDS), which is a LAN connected with more than 900 display terminals/monitors that run on Windows 95 operating system around the airport
- To ensure FIDS LAN connectivity with other sub-system is always active
- Operating under Oracle 7.3.2 database administrator that runs on Digital Equipment Corporation (DEC) UNIX V3.2G (Rev
- 62) system platforms using DEC Alpha 4100 servers
- Support, maintain, fine-tuning and enhance existing FIDS Oracle database system
- Daily job functions include trouble-shooting FIDS problems, monitoring the database and server processes, database housekeeping (backup) and preparing reports for Malaysia Airport Berhad, Sepang (MAB) staffs and executives
- Supporting Flight Information Center (FOC) operations
- Providing flight information to the entire public and other sub-system to enhance the job functionality and services quality
- Assisting in technical support of FIDS PC Configuration in KLIA, Sepang.
Education
Bachelor (Hons) in Computer Science -
Coventry University Inti College Malaysia
01.1998 - 04.2000
Higher Diploma in Computer Science -
Coventry University Inti College Malaysia
01.1998 - 04.2000
Matriculation Certificate -
University Kebangsaan Malaysia
01.1995 - 04.1997
Sijil Rendah Pelajaran Malaysia (Aggregate: 10) -
S.M. La Salle, Tanjung Aru
01.1989 - 04.1993
Sijil Pelajaran Malaysia (Aggregate: 25) -
S.M. La Salle, Tanjung Aru
01.1989 - 04.1993
Ujian Penilaian Menengah Rendah (Aggregate: 4A's, 1B) -
Sekolah Kebangsaan Tanjong Aru
01.1988 - 04.1988
Corporate Diploma - Management
UiTM Collaboration With MAHB
MAHB 04.2001 -
Skills
Team Leadership
Dynamic team player
Sense of responsibility
Performance Management
Good skills in communication and collaboration
Strong-willed and decisive
Good knowledge in: Airport Systems (Flight Information Display System, Baggage Handling System, Gate Allocation System, Operational Information System), Facilities Systems (SCADA, Aero Ground Lighting, Automated Warehouse System, ACMV), Security Systems (CCTV and Automated Card Access System), Meteorology Systems (Terminal Doppler Radar, Automated Weather Automation System, Aviation Briefing Terminal)
Operations Management
Project Management
Verbal and written communication
Languages
Malay
Native language
English
Advanced
C1
Timeline
Corporate Diploma - Management
UiTM Collaboration With MAHB
04.2001 -
Bachelor (Hons) in Computer Science -
Coventry University Inti College Malaysia
01.1998 - 04.2000
Higher Diploma in Computer Science -
Coventry University Inti College Malaysia
01.1998 - 04.2000
Matriculation Certificate -
University Kebangsaan Malaysia
01.1995 - 04.1997
Sijil Rendah Pelajaran Malaysia (Aggregate: 10) -
S.M. La Salle, Tanjung Aru
01.1989 - 04.1993
Sijil Pelajaran Malaysia (Aggregate: 25) -
S.M. La Salle, Tanjung Aru
01.1989 - 04.1993
Ujian Penilaian Menengah Rendah (Aggregate: 4A's, 1B) -
Sekolah Kebangsaan Tanjong Aru
01.1988 - 04.1988
Manager
IT Operation Support MA Sepang, MAHB
2012 - Current
Manager Airport System
Matech Sdn Bhd (Malaysia Airport Technologies)
2005 - 2009
Lead Engineer (FIDS, GAS, PCPS, BHS)
Matech Sdn Bhd (Malaysia Airport Technologies)
2002 - 2004
System Engineer (FIDS - Flight Information Display System)
TAMS.Com (Total Airport Management System)
2000 - 2001
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