Gerry Chang

• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Represented company and promoted products at conferences and industry events.
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.

• Team - Manage team of 26 peoples from 3 different channels.
• Campaigns – Planning of platform campaigns, seller packages and investments
• Platform – Identify gaps and search relevance effectiveness in platform against competition and provide solutions and plans.
• Category Growth - Responsible for the Assortment/Traffic/GMV/MS investment for all categories in platform
• Finance – Manage marketing investments for all categories.
• Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
• Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.

• Category expert / Project Manager (LazMall & Marketplace)
• Bridging the Digital Transformation Gap of Malaysia Electronics Channel Partners and Brands.
• Acquisition - Identify and Share the Ecommerce business to potential Brands/ Partners
• Onboarding - Guide sellers on platform tools that can assist to kickstart their venture
• Category Growth - Responsible for the Assortment/Traffic/GMV/MS investment for PC , Laptops and IT Peripherals
• Team - Manage and coach a team of 4 account managers to equip them with the right skill set and market knowledge to bring the best promotion and offers to the Malaysian consumer.
  
  

• Managed the Central Klang Valley Sales Team (8 pax)
• Covering more than 150 sellers across Klang Valley.
• Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
• Developed strong client relationships for improved customer satisfaction and repeat business.
• Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
• Analyzed market trends to identify new opportunities for business expansion and growth.

Promoted from Product Manager Sept 2012

• Managed and trained the Product Management team of 6 Product Managers
• Developed initial sales roadmaps and market strategies to promote successful product launches.
• Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
• Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

• Managing Key Brands as Product Manager (4P)
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Coordinated project planning and execution with team members and team leads.
• Managed product demonstrations and testimonials for performance evaluation.