Fishing
GERARD CHAN
General Manager
Shah Alam, Selangor,10
Work Preference
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
General Manager
Capri by Fraser
08.2025 - 02.2026
- Spearheaded development and pre-opening stages of a 248-key lifestyle hotel (suites, guest rooms, multi-purpose event spaces), delivering seamless launch readiness and full alignment with Capri by Fraser brand standards.
- Directed cross-functional collaboration with ownership, corporate leadership, and task force to manage construction milestones, quality inspections, snagging, and for successful facility handover.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed end-to-end FF&E and OS&E procurement while maintaining cost efficiency and operational excellence.
- Ensured 100% regulatory compliance, licensing, safety protocols, and local authority approvals.
- Recruited, onboarded, and developed department heads and leadership team; designed and delivered training programs that built a high-performance service culture.
- Implemented Property Management System (PMS) and supporting technologies; established standardized SOPs across all departments.
General Manager
Pullman Miri Waterfront
02.2025 - 08.2025
- Produced monthly performance reports for ownership, analysing key metrics, revenue strategies, and financial results to drive data-led decision making.
- Led Sales, Marketing, and Revenue Management initiatives that consistently exceeded targets across rooms, M.I.C.E., and F&B outlets.
- Revitalised F&B division through innovative concepts, promotions, and menu engineering, significantly increasing revenue and guest engagement.
- Pioneered signature events and M.I.C.E. programmes that positioned the property as Sarawak's premier luxury and corporate events destination.
- Increased Reputation Performance Score by 2 points year-to-date and secured #1 ranking among 3 Pullman hotels in Malaysia since April 2025.
- Revamped social media and digital strategy via Key Opinion Leader
- collaborations, boosting online engagement and direct bookings.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Successfully positioned the hotel for two prestigious awards: Silver Winner – Premier of Sarawak Industry Excellence Awards; Merit Award – Malaysia Business Events Awards 2025.
- Diversified revenue streams by penetrating the lifestyle segment, reducing dependency on traditional oil & gas and government business.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Cluster Resort Manager
Mercure Penang Beach Hotel & Tanjung Point Residences
03.2023 - 02.2025
- Exceeded 2024 budget targets and delivered the highest Rooms and F&B revenue performance since 2018 for the 322-key property.
- Achieved record revenue growth of 43% in F&B and 37% in Rooms versus 2022 through targeted revenue management and pricing strategies.
- Surpassed Q1 2024 financial targets by 21%, recording the strongest overall performance in recent years.
- Optimised revenue management across 220 rooms + 102 suites, maximising ADR, occupancy, and profitability.
- Launched high-impact events (WAVE Fest with Mix.FM) and introduced Resort Kids' Club to elevate brand positioning and capture the family market.
- Reduced utility costs by 1.5% through energy-saving initiatives and rigorous cost control.
- Increased ADR via new room categories, delivering 6% overall revenue uplift.
- Grew social media engagement by 12% and improved TrustYou guest satisfaction score from 80.61 to 81.67.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Created and managed accurate occupancy forecasts and budgets.
Hotel Manager
Trinidad Hotels & Resorts
08.2021 - 03.2023
- Led pre-opening operations and branding for a new hotel concept, ensuring full alignment with group standards and successful launch.
- Championed central kitchen project for all F&B outlets, improving efficiency, standardising quality, and reducing costs group-wide.
- Transformed a 206-suite property into Iskandar Puteri's leading accommodation choice through strategic repositioning and 9 suite categories.
- Delivered 36% GOP growth and 23% ARR increase via revenue management, cost control, and pricing optimisation.
- Revitalised F&B operations with new concepts, achieving 9% increase in breakfast upsells.
- Spearheaded development of 17,778 sq. ft. event space, expanding M.I.C.E. revenue potential.
- Improved TripAdvisor ranking from #48 to #11 through service excellence and staff training initiatives.
- Directed full property renovation and repositioning; implemented new PMS and accounting system later adopted group-wide.
Hotel Manager (Executive Assistant Manager)
Suasana Suites Hotel
07.2020 - 08.2021
- Led operations for 88 suites, 2 F&B outlets, and 5 event spaces, reporting directly to the CEO.
- Elevated TripAdvisor ranking from #47 to #11 and guest rating from 4.0 to 4.5 (Excellent).
- Achieved 26% average GOP post-lockdown while sustaining profitability from month two.
- Reduced OTA dependency and commission costs by 7% within three months via direct-booking strategy.
- Launched premium suites and drove 65% F&B revenue growth during lockdown through innovative dining concepts.
- Delivered 12% monthly ARR growth post-lockdown.
- Group Director – Food & Beverage, Silverland Hospitality Group, Vietnam (2019)
- Food & Beverage Operations Manager, The H Resort, Seychelles (2018–2019)
- Director of Food & Beverage, Sunway Putra Hotel, Kuala Lumpur (2017–2018)
- Managing Partner, Coco De Mer Imports, Seychelles (2012–2017)
- Pre-Opening Food & Beverage Manager, Life Resort Da Nang, Vietnam (2009–2010)
- Food & Beverage Manager, Berjaya Beau Vallon Beach Resort & Casino, Seychelles (2007–2009)
Education
MBA - International Hospitality
European International University
Paris07.2023
Diploma - Rooms Division
Taylor's College
Kuala Lumpur, Malaysia03.2001
Skills
Managing and developing multicultural teams
P&L oversight and reporting
Property repositioning experience
Sales and marketing strategy
Revenue management in rooms, events, food and beverage services
Brand positioning strategy
Performance improvement
Hospitality management
Guest experiences
Strategic planning and analysis
Interpersonal communications
Interests
Nature
Travel
Music
Movies
Football
Certification
Revenue Management
Accomplishments
Award winning recognition in hospitality in Seychelles and Malaysia.
Software
Microsoft Office
Fidelio
Opera
HMS
Jasper
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Professional Association of Diving Instructors
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Quote
Everything in life is just for a while.
Philip K. Dick
Timeline
General Manager
Capri by Fraser
08.2025 - 02.2026
General Manager
Pullman Miri Waterfront
02.2025 - 08.2025
Revenue Management
07-2023
Cluster Resort Manager
Mercure Penang Beach Hotel & Tanjung Point Residences
03.2023 - 02.2025
Hotel Manager
Trinidad Hotels & Resorts
08.2021 - 03.2023
Hotel Manager (Executive Assistant Manager)
Suasana Suites Hotel
07.2020 - 08.2021
MBA - International Hospitality
European International University
Diploma - Rooms Division
Taylor's College