Summary
Overview
Work History
Education
Skills
Timeline
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GEORGE AMAN BITAK

GEORGE AMAN BITAK

OPERATION EXECUTIVE/MANAGING
Sibu, Sarawak,SIBU

Summary

Dynamic Operations Executive with a proven track record at Baiduri Dimensi Sdn Bhd, enhancing operational efficiency and customer satisfaction. Skilled in logistics management and strategic planning, I excel in problem-solving and team leadership, driving process improvements that optimize supply chain performance and foster strong vendor relationships.

Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Operation Executive

BAIDURI DIMENSI SDN BHD
Port Klang, Selangor
10.2019 - Current
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Improved customer satisfaction rates through timely communication and effective issue resolution.
  • Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
  • Provided ongoing training to team members, enhancing skillsets and overall productivity.
  • Analyzed data and metrics to identify areas of improvement in operational performance.
  • Optimized supply chain processes for increased efficiency and cost savings.
  • Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
  • Implemented inventory management systems, reducing stock discrepancies and wastage.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Interacted well with customers to build connections and nurture relationships.

Hospitality Worker

Hilton Hotels Corporation
Kuching, 13
11.2016 - 11.2018
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Trained new staff members on proper customer service and hospitality policies.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Reduced risks by maintaining clean and organised work environment.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.

Education

High School Diploma -

I-SYSTEM COLLAGE
Kuching, Malaysia
02.2013 - 11.2016

Skills

Operational efficiency

Scheduling coordination

Operations management

Leadership training

Strategic planning and execution

Process improvements

Team leadership

Logistics management

Warehouse management

Workforce planning

Safety management

Problem-solving abilities

Timeline

Operation Executive

BAIDURI DIMENSI SDN BHD
10.2019 - Current

Hospitality Worker

Hilton Hotels Corporation
11.2016 - 11.2018

High School Diploma -

I-SYSTEM COLLAGE
02.2013 - 11.2016

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GEORGE AMAN BITAKOPERATION EXECUTIVE/MANAGING