George Berwick
Sales Advisor
Kuala Lumpur,Selangor
Summary
Proven sales professional with a track record of exceeding targets at Edaran Tan Chong Motor Sdn Bhd through expert product demonstrations and upselling strategies. Skilled in cultivating client relationships and leveraging interpersonal communication to boost revenue. Achieved significant repeat business by delivering exceptional customer service and problem-solving.
Overview
24
24
years of professional experience
Work History
Sales Advisor
Sime Darby Auto Selection Sdn Bhd
Shah Alam Glenmarie
01.2017 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Demonstrated features, answered questions and offered solutions.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Responded to in-person and telephone requests for information about company offerings.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Consultant
Hicom Auto Sdn Bhd
Cheras
01.2012 - 12.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maximized customer retention by resolving issues quickly.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Sales Executive
Edaran Tan Chong Motor Sdn Bhd
Puchong
06.2006 - 10.2010
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Executive
Carworld Sdn Bhd
Jalan Ampang
03.2003 - 10.2005
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Viewing customer trade in car. Ensure no major accident n flood. All in good condition.
- Fokus on used car sales, work in team to achieve the sales target.
Hirer Purchase Clerk
Eon Finance Bhd
Subang
05.2000 - 10.2003
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
Education
SPM -
Sekolah Menengah Sultan Abdul Samad
Petaling Jaya12.2000
UPSR -
SRJKC AIK HWA
Perak12.1992
Skills
Upselling strategies
Fluent in Language
Merchandising
Sales experience
Product demonstrations
Promotional understanding
Area background
Staff Training
Account servicing
Sales expertise
Interpersonal communication skills
Lead prospecting
Problem solving strength
Languages
English
Intermediate (B1)
Bahasa malayu
Intermediate (B1)
Mandarin
Upper intermediate (B2)
Cantonese
Upper intermediate (B2)
Timeline
Sales Advisor
Sime Darby Auto Selection Sdn Bhd
01.2017 - Current
Sales Consultant
Hicom Auto Sdn Bhd
01.2012 - 12.2016
Sales Executive
Edaran Tan Chong Motor Sdn Bhd
06.2006 - 10.2010
Sales Executive
Carworld Sdn Bhd
03.2003 - 10.2005
Hirer Purchase Clerk
Eon Finance Bhd
05.2000 - 10.2003
SPM -
Sekolah Menengah Sultan Abdul Samad
UPSR -
SRJKC AIK HWA