Geoffrey Damianus
Operation Manager
Tuaran,Kota Kinabalu Sabah
Work Preference
Summary
Dynamic operations manager with a strong passion for enhancing safety procedures and addressing challenges. Proven experience in overseeing recreational facilities, activities, and services, ensuring optimal functionality and user satisfaction. Eager to leverage expertise in operations management to contribute to an international corporate environment, driving efficiency and excellence on a larger scale. Committed to fostering a culture of safety and innovation while delivering exceptional service.
Overview
17
17
years of professional experience
10
10
Certifications
Work History
Operation Manager
Theme Park-Jurassic Land Kiulu
10.2021 - Current
- Responsibilities to oversee and coordinate various aspects of the park’s operations to ensure smooth and efficient functioning. Primary focus is to create a safe, enjoyable, and seamless experience for guests while effectively managing the park’s resources and personnel.
- Improved every aspect of day-to-day operations, including key functions such as:
- -Managing customer experience
- -Strategic planning and development of new activities and facilities
- -Monitoring health and safety compliance
- -Overseeing the park’s finances
- -Manpower management
- Proposed and implemented strategies to constantly improve customer satisfaction and park development.
- Oversee and responsibility for the marketing of the park to generate business.
- Managing and generating revenue in retail and restaurants.
- Maintenance and Facilities Management
- Work closely with local Tuaran authorities, MOH, Police Station and Fire Bridge.
- Members of Kiulu Tourism Association / Sabah Tourism Board / Sri Pelancongan
Recreation Manager, Guests Activity Manager, Service Leader
Shangri-La’s Rasa Ria Resort
04.2009 - 01.2021
- Function as the administrative head of Recreation, Health Club and Spa Department and is the final departmental authority in all matters of policy and operations: organize and control all sports, recreation, and spa activities plans and manages a comprehensive resort recreation program; acts as the resorts primary authority on sports, recreation, health club and spa issues. Receive administrative directions from the Director of Recreation.
- Responsibilities
- Managing guest experiences
- Managing staff competency
- Training plan program
- New recruitment program
- Implement Revenues & Budget initiatives.
- Plan and manage resort activities and tours.
- Auditor and administrating department EHS-Environment, Health, and Safety
- Business partner Collaboration
- Manpower managing
- Areas of responsibilities:
- Supplier & Purchasing
- Event and Teambuilding
- Guests Activity and Games
- Kids Club
- Swimming Pools
- Gym and Fitness Centre
- Water Sport Operations
- Revenue initiatives and implementations:
- Teambuilding Games for Corporate Group
- Daily Activities packages and program
- Family Tele-match Program
- Chargeable watersport activity motorizes and non-motorize.
- Segway Fun Ride activity
- ATV Adventure activity
- Horse Riding activity
- Sea and River Cruise activity
- Archery activity
- Highwall climbing activity.
- Guest Diving Program
Education
Diploma - Business & Hospitality Studies
Wigan Leigh College United Kingdom & Asian Tourism Institution KK
01-1999
Hospitality Certification - Front Office, Food & Beverages Service
Stamford College, Kota Kinabalu
01-1997
Skills
Internal Auditor EHS ISO19011(Environment Health and Safety)
Certified Train the Trainer
Certified Open Water Diver-PADI
Certified Advance Pool Lifeguard
Certified ILS Lifeguard-Sea Rescue – International Life Save
Accomplishments
Rasa Ria Dragon Boat Team-Champion Chief Minister Trophy and Tourism Trophy. Represent Sabah State in Indonesia and Penang International Dragon Boat Race.
Shangri-La Employee of The Year-Customer Delight Team
Champion Elocution Inter Department. Certified Team Building Facilitator in Singapore and Indonesia
Certification
Internal Auditor EHS ISO19011 -Design Management Concept
Interests
Management Rec & Sport, Sports and Fitness, Travelling, Mountain Climbing
Timeline
Operation Manager
Theme Park-Jurassic Land Kiulu
10.2021 - Current
Recreation Manager, Guests Activity Manager, Service Leader
Shangri-La’s Rasa Ria Resort
04.2009 - 01.2021
Hospitality Certification - Front Office, Food & Beverages Service
Stamford College, Kota Kinabalu
Diploma - Business & Hospitality Studies
Wigan Leigh College United Kingdom & Asian Tourism Institution KK
Summary Courses Attended
- ACE Personal Trainer - American Council of Exercise
- PT-Personal Trainer Development Program -Fitness Innovations Malaysia
- Personal Trainer -University Malaysia Sabah
- Food Handler Certificate -Shangri-La Hotel, Kuala Lumpur
- Handling Disciplinary and Domestic Inquiry At workplace -The Training Hub, Selangor
- Managing Staff Competency -Image Consulting, Kuala Lumpur
- AED, CPR & First Responder -Suria Lifecare, Kota Kinabalu
- Teambuilding Facilitator Course -Focus Adventure Singapore
- Train The Trainer-Teambuilding -Republic Polytechnic International
- Train The Trainer Course -Sabah Skills & Technology Centre
- Supervisory At Work -MRS Management Sdn Bhd, Sabah
Summary of Successful Program Collaboration
- 2021-Present : Sri Pelancongan Sabah/STB
- -Hello Sabah Website, 2022-Present
- -New OSH in Tourism Seminar 2022
- -Tanjung Aru Beach Festival 2023
- -Tanjung Aru Beach Festival 2024
- -Lampoo Palooza 2024
- 2022 August 21st-22nd: Malaysia Book of Record
- -Longest Nonstop Live Broadcasting Tourism Fair.
- 2022 RTM Broadcast Program
- -Jalan-Jalan Motorhomes
- 2022 COSWAY Group
- -Teambuilding Program
- 2023 Aug 4th-6th: Majlis Tindakan Pengguna Negara
- -Sabah Food Festa, Sedap Bah.
- 2024-Present: Watson Malaysia
- -Membership Program
- Dinosaur Show Appearance Program
- The Riverson Exhibition
- Bukit Bantayan Residences
- Suria Sabah shopping Mall
- UMS Graduation Exhibition stall
- SICC Exhibitions
- UTAN Holding Sdn Bhd
- CSR Activity Program:
- International School -Educational Visit
- Local School -Educational Visit
Personal Awards Received
Dragon Boat Champion-Chief Minister Trophy-Sabah Tourism, Shangri-La’s Employee of The Year 1997-Customer Delight Team, Champion Elocution Inter Department Rasa Ria Resort, Premier Club Member Awards-Panglima, Highest Awards CDT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Mountain Hiking
Hiking Mountain Kilimanjaro, Africa.
Hiking Everest Base Camp, Nepal.
Hiking Mount Fuji, Japan.
Hiking Annapurna Base Camp, Nepal.
Hiking Mount Kinabalu Sabah.
Hiking Mount Pinnacles Sarawak.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft Office Suite
Languages
English
Bilingual or Proficient (C2)
Affiliations
- Ady Kim, Chief Human Resources Officer Visiont Ventura Sdn Bhd